Kelly Heard
I am a dedicated leader.
Baton Rouge
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Great communiction skills, with intentional understanding. Profound ability to strategize and create a system that works more effeciently and effectively in any environment or position.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Bakery Clerk
Rouses Market
Baton Rouge
04.2024 - 09.2025
- Assisted customers in selecting bakery products and provided recommendations.
- Maintained cleanliness and organization of the bakery display cases.
- Prepared and packaged baked goods.
- Zoned and stocked bakery floor with goods.
- Decorated cakes, cupcakes, cookie cakes.
- Prepared parfaits & delights.
- Took orders in store and over the phone.
- Label and price items for the sales floor.
- Decorated cakes according to customer requests.
Food Runner
Baton Rouge General Mental Hospital
Baton Rouge
01.2023 - 11.2023
- Delivered meals to patients in a timely and efficient manner.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Maintained cleanliness and organization.
- Delivered breakfast, lunch, and dinner to inhouse mental patients.
- Assemble trays.
- Assembled carts.
- Provided supplies and equipment to various wings upon request.
Caregiver, Special Needs
Self Employed Services
Baton Rouge
05.2019 - 01.2022
- Provided consistent care and assistance for a family member suffering from mental illness.
- Supplied breakfast, lunch, and dinner.
- Provided occassional mental guidance and direction.
- Organized daily medication schedule according to instructions provided on each medication container.
- Played simplistic games.
- Followed agendas set by primary gurdian/custodian.
- Provided maximum comfort for a more stable, soothing mindset.
Education
Madison Preparatory Academy
Baton Rouge, LASome College (No Degree) - Dental Hygiene
Delta College of Arts & Technology
Baton Rouge, LASkills
- Customer service
- Product knowledge
- Food safety compliance
- Cake decorating
- Mental Health Assistance
- Hair/beauty
- Business ownership
- Marketing
- Graphic Design
- Custom clothing Designs
- Emotion regulating
- Understanding/communication
- Problem solving
- Organization
- Multitasking
- Strategizing
- Efficiency
- Critical thinking
- Team work
- Leadership
Cover Letter
My name is Kelly Heard. I am 25 years old, a hard worker dedicated to advancement in all areas of my workspace. I come to work with a focus on daily goals and a plan to achieve success. Although no one is perfect, I strive for the best in eveything I do. I would love to be apart of a team that helps shape an environment condusive to becoming an asset to the future. No one left behind. My goal is to contribute my skills, talents, & ideas to a place with exactly that in mind.
Timeline
Bakery Clerk
Rouses Market
04.2024 - 09.2025
Food Runner
Baton Rouge General Mental Hospital
01.2023 - 11.2023
Caregiver, Special Needs
Self Employed Services
05.2019 - 01.2022
Madison Preparatory Academy
Some College (No Degree) - Dental Hygiene
Delta College of Arts & Technology