Kelsey Brown
Plain Dealing
Summary
Proven track record at Barksdale Federal Credit Union, enhancing client portfolio returns through expert financial literacy and exceptional customer service. Demonstrated ability in teamwork and problem-solving, streamlining processes for efficiency and satisfaction. Achieved significant improvements in client retention and satisfaction rates.
Overview
7
7
years of professional experience
Work History
Financial Customer Service Representative
Barksdale Federal Credit Union
09.2020 - Current
- Assisted clients with investment decisions, leading to higher portfolio returns and customer satisfaction.
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Streamlined account management for improved client experiences and increased retention rates.
Loan Associate
Tower Loan
06.2020 - 09.2020
- Developed strong relationships with clients, providing exceptional customer service and maintaining a high level of trust.
- Monitored ongoing projects closely by tracking progress against milestones.
- Streamlined loan application process for faster turnaround times and increased customer satisfaction.
- Processed numerous loan applications within strict deadlines, maintaining attention to detail and accuracy throughout the pipeline.
Billing Specialist
Willis Knighton
02.2019 - 06.2020
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Childcare Educator
Cypress Run Child Development Center
10.2017 - 02.2019
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Education
GED -
Benton High School
Benton, LA05.2016
Skills
- Computer skills
- Organization
- Documentation
- Compliance awareness
- Financial literacy
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Financial Customer Service Representative
Barksdale Federal Credit Union
09.2020 - Current
Loan Associate
Tower Loan
06.2020 - 09.2020
Billing Specialist
Willis Knighton
02.2019 - 06.2020
Childcare Educator
Cypress Run Child Development Center
10.2017 - 02.2019
GED -
Benton High School
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