Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Brown

Calhoun

Summary

Dynamic retail professional with extensive experience at 101 Travel Plaza, excelling in cash handling and complaint resolution. Proven track record of enhancing customer satisfaction and operational efficiency, while mentoring staff to exceed performance goals. Adept at task delegation and maintaining accurate cash registers, fostering loyalty through exceptional service.

Overview

11
11
years of professional experience

Work History

Cashier - Supervisor

101 Travel Plaza
07.2022 - Current
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored areas for security issues and safety hazards.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

Cashier

101 Travel Plaza
07.2018 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Retail/Sales Associate

KushVibez
10.2020 - 02.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.

Sandwich Artist

SUBWAY®Restaurants
07.2014 - 04.2016
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Education

Neville Highschool
Monroe, LA

West Ouachita Highschool
Calhoun
2019

Skills

  • Cashier training
  • Cash handling expertise
  • Complaint resolution
  • Cash register maintenance
  • POS system proficiency
  • Operational efficiency
  • Store operations
  • Task delegation
  • Store opening and closing
  • Time management

Timeline

Cashier - Supervisor

101 Travel Plaza
07.2022 - Current

Retail/Sales Associate

KushVibez
10.2020 - 02.2021

Cashier

101 Travel Plaza
07.2018 - 04.2022

Sandwich Artist

SUBWAY®Restaurants
07.2014 - 04.2016

Neville Highschool

West Ouachita Highschool

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Kelsey Brown