Kelsey Powell
New Orleans,LA
Summary
Proficient server with experience in high-volume dining and a strong work ethic. Known for managing multiple tables efficiently and training new team members to uphold service excellence. Committed to enhancing guest satisfaction through attentive service.
Overview
7
7
years of professional experience
Work History
Server
Crack'd Brunch
New Orleans, LA
03.2024 - Current
- Delivered exceptional customer service in fast-paced brunch environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery and food presentation.
- Trained new team members on menu items and service protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Deanies Seafood
New Orleans, LA
09.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Ruby Slipper Cafe
New Orleans, LA
06.2022 - 08.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Willa Jean
New Orleans, LA
06.2019 - 05.2022
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Eleanor McMain Secondary School
New Orleans05.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Memory retention
- High volume dining
Timeline
Server
Crack'd Brunch
03.2024 - Current
Server
Deanies Seafood
09.2023 - 03.2024
Server
Ruby Slipper Cafe
06.2022 - 08.2023
Server
Willa Jean
06.2019 - 05.2022
High School Diploma -
Eleanor McMain Secondary School