Kelsie Whitaker
Bossier City
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in problem resolution and relationship building. Skilled in data entry and CRM software, I consistently enhanced service delivery and maintained data integrity, surpassing company standards. Committed to fostering positive customer experiences through active listening and effective communication.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Teleperformance
2019 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management and service-related issues, ensuring satisfaction.
- Utilized CRM software to track customer interactions and improve service delivery.
- Collaborated with team members to streamline processes for enhanced operational efficiency.
- Handled escalated complaints with professionalism, fostering positive customer relationships.
Data Entry Clerk
Teleperformance
2018 - 2019
- Entered and verified data accuracy across multiple databases and platforms.
- Maintained organized records to ensure efficient retrieval of information.
- Processed high volumes of data while adhering to strict deadlines.
- Implemented quality control measures to enhance data integrity and consistency.
- Analyzed data trends and provided insights for process improvements.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
High School Diploma - N/A
Airline High School
Bossier City, LASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Call center operations
- Microsoft outlook
- Scheduling
- Data collection
- Technical support
Languages
English
Full Professional
Timeline
Customer Service Representative
Teleperformance
2019 - Current
Data Entry Clerk
Teleperformance
2018 - 2019
High School Diploma - N/A
Airline High School