Kendall Stanley
Slidell
Summary
Dynamic and highly reliable professional with extensive experience at Healing Hands Animal Hospital, excelling in customer service and team training. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in inventory management and suggestive selling, consistently driving sales while maintaining compliance with health codes.
Diligent service with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
7
7
years of professional experience
Work History
Bartender
Daiquiris & Creams
Slidell, LA
10.2025 - Current
- Prepared and served a variety of cocktails, ensuring high-quality presentations.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to create new drink recipes and seasonal specials.
- Adhered to safety and sanitation guidelines to ensure compliance with health regulations.
- Engaged customers with knowledge of menu items, enhancing their dining experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate billing.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Kennel Technician
Healing Hands Animal Hospital
Burgaw, NC
03.2019 - 09.2020
- Cleaned and sanitized animal kennels, ensuring a safe and healthy environment for patients.
- Monitored animal behavior and health, reporting any concerns to veterinary staff promptly.
- Assisted in feeding and administering medications to animals as directed by veterinarians.
- Maintained accurate records of animal care activities, ensuring compliance with hospital standards.
- Provided compassionate handling of animals during routine procedures, enhancing patient comfort and trust.
- Collaborated with team members to implement best practices for kennel management and hygiene protocols.
- Trained new staff on kennel procedures and safety measures, fostering a knowledgeable work environment.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Receptionist
Healing Hands Animal Hospital
Burgaw, NC
03.2019 - 09.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between veterinary staff and pet owners, enhancing service delivery.
- Utilized electronic health records system to maintain accurate patient information and billing details.
- Trained new reception staff on protocols, improving team efficiency and service standards.
- Handled incoming calls, providing prompt assistance and information to clients regarding services offered.
- Assisted in inventory management of office supplies and veterinary products, optimizing resource availability.
- Implemented customer feedback processes to improve client satisfaction and service quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with veterinarians on managing urgent appointments, enhancing patient care response times.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Emsley A. Laney High School
WilmingtonSkills
- Strong multitasking
- Team training and development
- Inventory
- Salesmanship
- Health codes compliance
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Professional appearance
- Suggestive selling
Timeline
Bartender
Daiquiris & Creams
10.2025 - Current
Kennel Technician
Healing Hands Animal Hospital
03.2019 - 09.2020
Receptionist
Healing Hands Animal Hospital
03.2019 - 09.2020
High School Diploma -
Emsley A. Laney High School