Kenderica Lawrence
Lafayette
Summary
Certified Pharmacy Technician (CPHT) with over four years of retail pharmacy experience and more than 10 years of customer service experience. Skilled in prescription processing, insurance claims, third-party billing, medication dispensing, and HIPPA compliance. Detail-oriented, dependable, and proficient in managing multiple priorities while maintaining multiple priorities while maintaining accuracy in a fast-paced environment. Seeking to leverage pharmacy knowledge, insurance experience, and administrative skills to contribute to a healthcare organization while providing exceptional service and supporting quality patient care
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Wal-Mart Pharmacy
Lafayette,LA
02.2022 - Current
- Process and prepare prescriptions accurately in a high-volume pharmacy.
- Process third-party insurance claims and help resolve billing rejections.
- Maintain accurate patient profiles while ensuring HIPPA compliance.
- Communicate with pharmacists, prescribers, ans patients to resolve prescription-related issues.
- Assist with medication dispensing and support the prescription workflow
- Provide exceptional customer service while maintaining accuracy and efficiency.
Online Personal Shopper
Walmart
Lafayette, LA
04.2021 - 02.2022
- Accurately selected and prepared customer orders while meeting productivity and quality standards.
- Utilized handled technology and company systems to manage online orders and inventory.
- Provided excellent customer service by assisting customers with order pickups and resolving concerns.
- Worked efficiently in a fast-paced team environment while maintaining accuracy and attention to detail.
Team Member
Taco Bell
Lafayette, LA
08.2016 - 04.2021
- Delivered exceptional customer service in a fast-paced, high volume environment.
- Processed customer orders and cash transaction accurately and efficiently.
- Prepared food while following company safety, sanitation, and quality standards.
- Collaborated with team members to ensure efficient daily operations and customer satisfaction.
Education
Bachelor of Science - Health Sciences
Louisiana State University At Alexandria
Alexandria, LA05-2028
Certificate - Certified Pharmacy Technician
Infinity College
Lafayette, LA01-2022
Skills
- Certified Pharmacy Technician
- Prescription Processing
- Insurance Claims Processing
- Third Party Billing
- HIPPA Compliance
- Medication Knowledge
- Data Entry
- Customer Service
- Attention to Detail
- Microsoft Office (Word, Excel, Outlook)
- Time Management
- Communication
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
02.2022 - Current
Online Personal Shopper
Walmart
04.2021 - 02.2022
Team Member
Taco Bell
08.2016 - 04.2021
Bachelor of Science - Health Sciences
Louisiana State University At Alexandria
Certificate - Certified Pharmacy Technician
Infinity College