Kendra Grzegorczyk
Bossier City
Summary
Detail-oriented Certified Pharmacy Technician (ExCPT-NHA) with nearly 10 years in retail and hospital pharmacy. Specializes in medication reconciliation in a Level I Trauma Center Emergency Department, ensuring accurate medication histories and supporting evidence-based patient care. Proficient in Epic EHR, prescription processing, insurance adjudication, and immunization administration while collaborating with multidisciplinary healthcare teams.
Overview
10
10
years of professional experience
Work History
Medication Access Specialist
Ochsner LSU Health Shreveport
Shreveport, LA
04.2022 - Current
- Obtain complete medication histories by interviewing patients,caregivers, outpatient pharmacies, physician offices, nursing facilities, correctional facilities, and family members.
- Verify prescription information using pharmacy records, patient interviews, Epic electronic health records, and PMP (prescription monitoring program).
- Identify medication discrepancies, omissions, duplicate therapies, and dosing concerns to support safe prescribing decisions.
- Document accurate medication histories, allergies, and medication compliance in Epic.
- Collaborated with emergency and hospital physicians, pharmacists, nurses, and case management to enhance medication safety and ensure continuity of care.
- Perform comprehensive medication reconciliation for patients presenting to a high volume Level I Trauma Center Emergency Department.
- Prioritized multiple patients simultaneously, ensuring accuracy and efficiency in a fast-paced clinical environment.
- Maintain compliance with HIPAA, Joint Commission standards, and hospital policies.
Pharmacy Technician
Walmart Pharmacy
Shreveport, LA
12.2020 - 01.2026
- Processed prescriptions and prepared medications in a high-volume community pharmacy.
- Administered immunizations after completing pharmacy technician immunization training and certification.
- Assisted with COVID-19 and seasonal influenza vaccination clinics.
- Communicated with providers regarding prescription clarifications and refill requests.
- Processed insurance claims and resolved third party billing issues.
- Maintained pharmacy inventory and assisted with medication ordering.
- Delivered exceptional customer service while ensuring compliance with state and federal regulations.
- Worked concurrently with a hospital pharmacy position while maintaining high performance in both roles.
Pharmacy Technician
CVS Pharmacy
Minden, Louisiana
02.2016 - 12.2020
- Processed prescriptions, insurance claims, and medication refills, ensuring accuracy and compliance in a fast-paced retail pharmacy.
- Prepared medications for pharmacists' verification
- Assisted patients with prescription inquiries and over-the-counter medication selection, enhancing patient understanding and satisfaction.
- Maintained inventory and assisted with ordering and stocking medications.
- Ensured compliance with pharmacy regulations, HIPAA, and company policies.
- Delivered excellent customer service while maintaining accuracy and efficiency.
- Cultivated relationships with healthcare providers to streamline communication and improve patient care coordination.
Education
High School Diploma -
Minden High School
Minden, LASkills
- Medication management
- Medication Reconciliation
- Pharmacy Information Systems
- Epic Electronic Health Record (EHR)
- Insurance Processing
- Microsoft office suite
Timeline
Medication Access Specialist
Ochsner LSU Health Shreveport
04.2022 - Current
Pharmacy Technician
Walmart Pharmacy
12.2020 - 01.2026
Pharmacy Technician
CVS Pharmacy
02.2016 - 12.2020
High School Diploma -
Minden High School