Kendra Haynes

Ensuring smooth and efficient daily operations, operational oversight, staff supervision, safety compliance, and client interaction.

🚍 Core Responsibilities

• Operational Oversight: Manage and ensure timely coverage of routes, including school and charter services. This involves coordinating with dispatch staff to assign drivers and vehicles appropriately.
• Staff Supervision: Interface with drivers to address concerns and performance issues. Provide direction and guidance to location trainers, and assist in the hiring and compliance processes, including conducting interviews and overseeing background checks.
• Safety and Compliance: Monitor driver safety, conduct road checks, and implement injury prevention strategies. Investigate incidents and accidents, prepare necessary reports, and ensure compliance with safety regulations.
• Client Relations: Investigate client complaints, coordinate resolutions, and maintain a client-focused mindset to ensure satisfaction.
• Administrative Duties: Audit and correct trip invoices, manage financial performance, and assist in resolving union grievances.

• Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Assigned drivers to appropriate routes based on customer needs.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
• Answered customer requests with information about product availability, shipping information and status updates.
• Monitored changes in delivery schedule and communicated changes to customers.
• Worked closely with transportation supervisor to dispatch and assign loads.
• Received and dispatched calls for emergency services.
• Relayed work orders and information between work crews, supervisors, and field personnel.
• Dispatched drivers to meet daily delivery needs for company customers.
• Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
• Prepared daily work and run schedules.
• Resolved customer complaints related to service issues or delays.
• Verified driver credentials prior to assigning them a route or task.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Maintained logs of all incoming calls and assigned tasks.
• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
• Scheduled loads according to priority and available equipment.
• Provided timely updates to customers regarding their orders or requests.

• Collaborated with management on developing strategic plans for achieving business goals.
• Proposed or approved modifications to project plans.
• Evaluated individual and team business performance and identified opportunities for improvement.