Kendra Reed
Shreveport
Summary
Efficient with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claim Edit Specialist Remote
Confier Health Solutions
08.2024 - Current
- Effectively resolved claim disputes by conducting thorough investigations and presenting findings to stakeholders clearly and concisely.
- Submitted electronic/paper claims documentation for timely filing.
- Utilized advanced knowledge of ICD-10 codes to accurately process complex medical claims.
- Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.
- Decreased claim submission errors with keen attention to detail.
- Ability to navigate dual monitors and multiple applications.
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
- Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
- Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.
Family Service Advocate
The Arc Caddo Bossier
01.2023 - 07.2024
- Strengthened family relationships through facilitating communication and conflict resolution skills workshops.
- Empowered families to achieve self-sufficiency by providing financial education and employment assistance.
- Increased parent engagement in children''s education through organizing school events, meetings, and workshops.
- Increased awareness of available resources within the community through hosting informational sessions, workshops, and outreach events.
- Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.
Administrative Assistant
Shreveport Housing Authority
05.2018 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Ability to navigate dual monitors and multiple applications.
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
- Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
- Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.
Assistant Leasing Manager
Coverdale
09.2015 - 04.2018
- Implemented innovative solutions to streamline the application process, increasing efficiency for prospective tenants.
- Kept current on industry trends and best practices through ongoing professional development opportunities, ensuring optimal performance as an Assistant Leasing Manager.
- Built strong relationships with residents through excellent customer service and communication skills.
- Organized resident events to foster a sense of community within the property, promoting tenant retention.
- Maintained accurate records of rental payments, deposits, and expenses for effective financial management.
- Streamlined administrative tasks for efficient lease management and documentation processes.
- Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
- Managed property showings to prospective tenants, resulting in increased lease signings.
- Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
Education
Diploma in Medical Office Administrator - Medical
Remington College-Shreveport Campus
Shreveport, LA03.2024
Diploma -
Huntington High School
Shreveport, LA05.2014
Skills
- Customer relations
- Proficient in software
- Property management
- CRM software experience
- Social media marketing
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- MS office
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
Certification
- Medical office administrator
- First Aid Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work style: Reliability, Proficient, 03/01/23
- Written communication, Proficient, 08/01/23
- Scheduling, Proficient, 01/01/24
- Administrative assistant/receptionist, Proficient, 12/01/21
- Basic maintenance and repair, Proficient, 01/01/24
- Work motivation, Proficient, 03/01/23
- Early childhood development, Proficient, 12/01/21
- Customer focus & orientation, Proficient, 04/01/23
- Customer service, Proficient, 04/01/20
- Medical receptionist skills, Completed, 09/01/23
Timeline
Claim Edit Specialist Remote
Confier Health Solutions
08.2024 - Current
Family Service Advocate
The Arc Caddo Bossier
01.2023 - 07.2024
Administrative Assistant
Shreveport Housing Authority
05.2018 - 12.2022
Assistant Leasing Manager
Coverdale
09.2015 - 04.2018
Diploma -
Huntington High School
Diploma in Medical Office Administrator - Medical
Remington College-Shreveport Campus
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