Kendyl Oneal
Many,LA
Summary
Dynamic Registered Nurse with extensive experience at Ochsner LSU Health, excelling in IV management and patient education. Proven ability to enhance patient satisfaction through culturally-sensitive care and effective discharge coordination. Adept at advocating for patients and implementing treatment strategies, ensuring optimal recovery and compliance in challenging environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Nurse
Ochsner LSU Health
01.2024 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Receptionist
Sabine Medical Associates
05.2013 - 05.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate of Science - Nursing
Bossier Parish Community College
Bossier City, LA12-2024
Skills
- Lab result interpretation
- Reporting and documentation
- Medication administration
- Professional bedside manner
- Direct patient care
- Medication and IV administration
- Patient assessments
- Vascular care
- Wound care specialist
- Patient education and counseling
- Trauma recovery
- Palliative and pain management
- Direct nursing care
Certification
- BLS-09/30/2027
- FEMA certified in natural disaster and emergency management
Timeline
Registered Nurse
Ochsner LSU Health
01.2024 - Current
Receptionist
Sabine Medical Associates
05.2013 - 05.2017
Associate of Science - Nursing
Bossier Parish Community College