Kenia Peralta
Baton Rouge
Summary
Bilingual professional with strong problem-solving skills, enhancing document organization and promoting a positive work environment. Proven ability to contribute to team cohesion and ensure compliance with policies. Dedicated to delivering exceptional support and driving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Strausser Real Estate
12.2021 - 07.2025
- Maintained confidentiality of sensitive information by implementing secure filing systems and adhering to strict privacy policies.
- Delivered exceptional customer service through prompt responses to client inquiries and effective concern resolution.
- Promoted positive work environment by fostering professional relationships and employing effective communication skills.
- Enhanced document organization by maintaining thorough file systems and archiving outdated records for efficient retrieval.
- Coordinated office supply inventory management, ordering items proactively to prevent workflow disruptions.
- Organized company events, including holiday parties and team-building activities, to boost employee morale and cohesion.
- Managed logistics and catering for company events with over 50 participants to enhance team connectivity.
- Contributed to policy updates through comprehensive research on regulations to ensure company compliance.
Sales Associate
Thrift Store CA
02.2021 - 09.2021
- Organized racks and shelves to enhance store visual appeal and promote merchandise.
- Executed cash transactions while adhering to company policies, ensuring financial accuracy.
- Cultivated customer relationships to drive repeat business and loyalty.
- Processed returns, exchanges, and refunds in compliance with store policies.
- Prepared merchandise for sales floor by accurately pricing and tagging items.
- Assisted customers in locating products and checking system for availability at other locations.
- Responded to customer inquiries regarding sizing, accessories, and merchandise care.
- Elevated customer satisfaction through exceptional service and prompt resolution of concerns.
Customer Service Representative
Cubanacan
04.2006 - 12.2020
- Maintained professionalism under pressure while managing high-stress situations and resolving disputes.
- Resolved customer complaints with empathy, boosting loyalty and encouraging repeat business.
- Handled escalated calls effectively, achieving satisfactory outcomes for customers and the company.
- Responded to inquiries regarding products, services, and company information promptly.
- Assisted customers in navigating website and placing online orders, enhancing user experience.
- Collaborated with product team to relay customer feedback, leading to product enhancements.
- Restored confidence in company's service excellence by resolving escalated customer issues.
Education
Accounting School
Holguin,CubaSkills
- Bilingual proficiency
- Customer service and support
- Time management
- Client relations
- Problem solving
- Professional communication
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Strausser Real Estate
12.2021 - 07.2025
Sales Associate
Thrift Store CA
02.2021 - 09.2021
Customer Service Representative
Cubanacan
04.2006 - 12.2020
Accounting School
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