Kennedy Broussard
Saint Martinville
Summary
Dedicated professional with strong customer service skills and cash handling experience. Proven ability to enhance guest experiences and resolve issues promptly in fast-paced environments.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
waitress
Pizza Village
Breaux Bridge
10.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted in menu presentation and explained daily specials to guests.
- Took customer orders accurately and entered them into the system.
- Maintained cleanliness of dining area and ensured proper table settings.
- Handled cash and processed payments efficiently at the register.
- Resolved customer complaints promptly to enhance dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
waitress , hostess , drive thru & bartender
JJ’s Pizza
Broussard
07.2022 - 09.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in training new wait staff on menu knowledge and service standards.
- Maintained cleanliness of tables, utensils, and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Upsold daily specials and promoted menu items to increase sales opportunities.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
Bartender
Midtap
Baton Rouge
08.2023 - 02.2024
- Mixed cocktails and beverages according to standard recipes.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness of the bar and work areas throughout shifts.
- Managed cash register transactions and processed payments accurately.
- Engaged customers with friendly conversation and drink recommendations.
- Followed health and safety regulations while serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Cashier
Dons Meat and Grocery
Carencro
05.2021 - 01.2022
- Processed customer transactions accurately and efficiently at local grocery store.
- Handled cash, credit, and debit payments while ensuring secure transactions.
- Assisted customers in locating products throughout the store for enhanced service.
- Addressed customer inquiries and resolved issues to improve satisfaction levels.
- Maintained cleanliness and organization at the checkout area for a welcoming environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
St.martinville Senior High School
Saint Martinville, LASkills
- Customer service
- Order processing
- Menu knowledge
- Cash handling
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Friendly demeanor
- Problem solving
- Hospitality and accommodation
- Check payment processing
Timeline
waitress
Pizza Village
10.2024 - Current
Bartender
Midtap
08.2023 - 02.2024
waitress , hostess , drive thru & bartender
JJ’s Pizza
07.2022 - 09.2024
Cashier
Dons Meat and Grocery
05.2021 - 01.2022
St.martinville Senior High School