Kenneth Chukwu
Sales And Customer Relationship Specialist
Lagos
Summary
Dynamic professional with a proven track record in sales and customer relationship management at Chukin Multipurpose Resources. Excelled in lead generation, converting contacts into loyal clients, and enhancing team productivity by 25%. Skilled in digital marketing strategies and proficient in CRM tools like Salesforce. Demonstrates exceptional time management and multitasking abilities.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Sales Representative
Chukin Multipurpose Resources
03.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted market analysis to identify emerging trends, enabling the launch of targeted promotional campaigns.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Trained and mentored junior sales associates, enhancing their performance and productivity by 25%.
- Stayed current on company offerings and industry trends.
- Identified and tapped into new markets, significantly expanding customer base.
Entry Clearance Assistant
British Deputy High Commission
Lagos, Lagos
08.2023 - 12.2023
- Assisted in the process of printing documents for cases sent by the UKVI Decision Making Centers.
- Managed the content, security, and integrity of the passport bank to ensure an organized and efficient process in line with guidance and security procedures.
- Undertook enrichment activity requests, followed up on cases, and responded to DMCs in a timely manner.
- Collaborated with team members to receive, record, and resolve all overturned cases, and managed the Keep My Passport service by commenting on databases and liaising with the commercial partner in line with agreed procedures.
- Retrieved passports from the passport bank and affixed vignettes.
- Worked with the dispatch team to manage the dispatch process and resolved complaints or service failures to the VAC, escalating ongoing problems to a Team Leader.
- Contacted customers to book appointments for passport collections related to refusal cases.
- Performed ad-hoc duties as requested to support the British High Commission and UKVI business delivery.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Data Entry Clerk
Excellent Community Education And Welfare Scheme
Abakaliki, Ebonyi State
01.2023 - 08.2023
- Maintained a log of all clients reached during outreaches and kept comprehensive records of all interventions provided.
- Ensured confidentiality, respected clients' privacy, and supported their routines and independence.
- Conducted identification and mapping of Traditional Birth Attendants (TBAs) and other alternative ANC facilities in the community.
- Ensured effective mobilization and sensitization of pregnant women in the communities on HIV/AIDS and prevention of mother-to-child transmission.
- Facilitated the provision of HIV Testing Services (HTS) for all pregnant women in the community.
- Ensured the enrollment of all identified HIV-positive pregnant women (PPW) into care programs
- Provided treatment education, adherence counseling, and support to all PPW.
Monitoring and Evaluation Officer
UNICEF Mindset IVA Project
Abakaliki, Ebonyi State
07.2023 - 07.2023
- Conducted surveys at various Primary Health Care Centers (PHCs) in Ebonyi State.
- Collected, analyzed, and reported data in a timely manner to support project objectives.
- Provided real-time feedback on challenges encountered during the survey process, facilitating quick resolutions.
- Served as the State Focal Person for the UNICEF Mindset IVA Project, ensuring effective coordination and implementation of project activities.
Technical Assistant
Ebonyi State Primary Health Care
Abakaliki, Ebonyi State
02.2022 - 07.2023
- Provided technical support and reviewed the 2022/2023 Ebonyi State Harmonized Immunization and Primary Health Care Work Plan, as well as contributed to drafting the Integrated Work Plan presentation.
- Participated in the Ops Room data management for state polio and non-polio supplementary immunization activities, routine immunization, and COVID-19 vaccination efforts.
- Prepared weekly situation reports on data activities to support informed decision-making
- Drafted memos and letters on behalf of the State Immunization Officer (SIO) to ensure effective communication and coordination.
Data Officer
Public Health Emergency Operation Center
Abakaliki, Ebonyi State
04.2020 - 07.2023
- Provided technical support for surveillance activities on Yellow Fever, Lassa Fever, COVID-19, Measles, and other notifiable diseases, including preparing weekly situation reports.
- Prepared and analyzed the State Monthly Surveillance Data Quality Review Meeting (SDQRM) report and presented findings during the National SDQRM.
- Collated, prepared, and updated the State line list for Yellow Fever, Lassa Fever, COVID-19, Measles, and other notifiable diseases.
- Collated, sorted, prepared, and analyzed Ebonyi State data for the 4th NCDC Annual Disease Surveillance Review Meeting, contributing to the State SDSNO and SE presentations.
- Conducted supportive supervision, monitoring, and evaluation, interfacing effectively with focal persons and Officers-in-Charge (OICs) at Primary Health Care Centres to improve disease reporting and notification.
- Participated in and provided technical support for active case searches during the Lassa Fever outbreak in Izzi LGA.
- Supported Integrated Disease Surveillance and Response (IDSR) reporting and updated Case Information Forms (CIFs) at the State Virology Center.
- Provided technical assistance to the NCDC State Surveillance Officer (SSO) for data collection, management, and analysis, including entering COVID-19, Lassa Fever, and other cases into the SORMAS database.
- Supervised contact tracing and case findings across various LGAs in the state to enhance disease control efforts.
- Collaborated with cross-functional teams to ensure seamless integration of data systems, improving overall organizational efficiency.
- Reduced errors in data processing tasks by introducing validation checks and monitoring procedures.
- Streamlined data analysis for faster decision-making by optimizing database structures and automating reporting processes.
Education
Artificial Intelligence - Artificial Intelligence
ALX
ALX Online 03.2024 - 10.2024
No Degree - Digital Marketing
Kachitech Institute
Lagos, Nigeria 01.2024 - 07.2024
Bachelor of Science - Biochemistry
University of Port Harcourt
Port Harcourt, Rivers State, Nigeria 11.2012 - 02.2020
Skills
Digital marketing strategies (Google Ads, Facebook Ads)
Sales and negotiation
Time management and multitasking
Lead generation and conversion
Market research and analysis
Customer relationship management (CRM
Proficiency in MS Office Suite (Word, Excel, PowerPoint)
Basic graphic design using Canva
CRM tools: Salesforce, HubSpot
Customer retention
Customer relationship building
Product and service knowledge
Interpersonal communication skills
Timeline
Sales Representative
Chukin Multipurpose Resources
03.2024 - Current
Artificial Intelligence - Artificial Intelligence
ALX
03.2024 - 10.2024
No Degree - Digital Marketing
Kachitech Institute
01.2024 - 07.2024
Entry Clearance Assistant
British Deputy High Commission
08.2023 - 12.2023
Monitoring and Evaluation Officer
UNICEF Mindset IVA Project
07.2023 - 07.2023
Data Entry Clerk
Excellent Community Education And Welfare Scheme
01.2023 - 08.2023
Technical Assistant
Ebonyi State Primary Health Care
02.2022 - 07.2023
Data Officer
Public Health Emergency Operation Center
04.2020 - 07.2023
Bachelor of Science - Biochemistry
University of Port Harcourt
11.2012 - 02.2020
Similar Profiles
Junard SubaanJunard Subaan
Billing & Collections Specialist at Alternative Network Resources Unlimited Multipurpose CooperativeBilling & Collections Specialist at Alternative Network Resources Unlimited Multipurpose Cooperative
WILLIE RITUALWILLIE RITUAL
Custodian at Elixer Multipurpose CooperativeCustodian at Elixer Multipurpose Cooperative
Ajerico ElnasinAjerico Elnasin
Fabrication Welder at WORKLIFE MULTIPURPOSE COOPERATIVEFabrication Welder at WORKLIFE MULTIPURPOSE COOPERATIVE
EDOSA RICHARD UDUOGIEEDOSA RICHARD UDUOGIE
Team Lead, E-Channel Transaction Monitoring at UBA GroupTeam Lead, E-Channel Transaction Monitoring at UBA Group
Ayodele OgundaisiAyodele Ogundaisi
Food and Beverage Supervisor at Taj Exotica Resort and Spa, The PalmFood and Beverage Supervisor at Taj Exotica Resort and Spa, The Palm