Kenneth Jasper
Houma
Summary
Dynamic Sr Field Service Technician at Sensormatic Retail Solutions, adept at installation coordination and client communication. Enhanced operational efficiency through proactive troubleshooting and process improvements, achieving a notable reduction in response times. Proven leadership in training and mentoring teams, fostering a culture of safety and excellence in service delivery.
Overview
25
25
years of professional experience
Work History
Sr Field Service Technician
Sensormatic Retail Solutions/Johnson Controls
02.2007 - Current
- Assisted in troubleshooting and repairing equipment in the field.
- Learned safety protocols and operational procedures for various machinery.
- Supported senior technicians during installations and maintenance tasks.
- Documented service reports detailing repairs and customer interactions.
- Gained proficiency in using diagnostic tools for equipment assessments.
- Collaborated with team members to improve service efficiency and responsiveness.
- Adapted quickly to new technologies and techniques in field service operations.
- Contributed to maintaining high standards of customer satisfaction through effective communication.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
- Proactively addressed potential issues through preventative maintenance measures, reducing the frequency of critical failures in the field.
- Performed annual service visits and completed preventive maintenance on systems.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Increased equipment reliability through diligent monitoring, testing, and calibration activities.
- Properly completed work reports for each field visit.
- Managed inventory control efforts for service vehicles, ensuring proper stocking levels were maintained at all times.
- Leveraged extensive product knowledge to provide expert recommendations regarding system upgrades or replacements when needed.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Diagnosed errors and determined proper solutions.
- Delivered high-quality training sessions to junior technicians, promoting skill development and knowledge sharing.
- Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
- Optimized scheduling practices to maximize technician availability while minimizing travel-related expenses.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Developed comprehensive documentation for each service visit, ensuring accurate record-keeping and efficient communication between team members.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Safely operated company to travel to service sites.
- Conducted thorough safety inspections to maintain compliance with industry standards and regulations.
- Improved customer satisfaction with timely and effective resolution of technical issues.
- Provided troubleshooting and repair support to over 12 customer sites weekly.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Produced extensive service reports.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5000.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tested systems, noting issues and completing preventive maintenance.
Stealth Installation Coordinator
Sensormatic Retail Solutions/Johnson Controls
08.2025 - Current
- Coordinated installation schedules, ensuring timely project delivery and resource allocation.
- Communicated with clients to clarify requirements and address concerns throughout installation process.
- Collaborated with cross-functional teams to streamline workflows and enhance operational efficiency.
- Trained new team members on installation protocols and compliance standards, improving onboarding process.
- Managed inventory of installation materials, reducing delays through proactive supply chain management.
- Evaluated contractor performance, providing feedback to enhance service quality and customer satisfaction.
- Initiated process improvements that reduced installation time while maintaining quality standards and client expectations.
- Utilized Smartsheets to maintain and update customer information, repair logs and inventory.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Evaluated installer performance regularly through site inspections and client feedback, identifying opportunities for professional development or additional training courses as necessary.
- Collaborated with sales representatives to ensure accurate project scope, resulting in smooth installations and satisfied clients.
- Facilitated weekly meetings with installation teams for updates on project progress, addressing any challenges or concerns promptly.
- Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
- Improved installation processes by streamlining coordination efforts and enhancing communication among team members.
- Streamlined communication between clients and technicians by implementing a centralized information system that improved response times for inquiries or requests.
- Maintained detailed records of all installations, enabling accurate reporting and analysis of trends for future improvements.
- Enhanced customer satisfaction with prompt resolution of issues and clear communication throughout the installation process.
- Oversaw budgeting for installation projects by closely monitoring expenses related to labor hours, materials, and equipment rentals.
- Analyzed performance data to identify areas for improvement in installation processes, leading to more effective resource allocation.
- Reduced project completion times by efficiently scheduling installations and ensuring timely delivery of materials.
- Provided technical support to installers as needed, ensuring proper execution of complex tasks during the installation process.
- Managed multiple installation projects simultaneously, maintaining strict deadlines and high-quality workmanship.
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to Number employees.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Department Safety Rep
Sensormatic Retail Solutions/Johnson Controls
01.2019 - Current
- Conducted safety audits to identify hazards and ensure compliance with regulations
- Developed and implemented safety training programs for employees
- Collaborated with management to enhance workplace safety protocols
- Monitored incident reports and recommended corrective actions
- Led safety discussions and workshops to promote awareness among staff
- Analyzed trends in safety data to drive continuous improvement initiatives
- Mentored junior staff on best practices in safety procedures
- Facilitated open communication channels between employees and management regarding safety concerns, promoting a transparent work environment.
- Collaborated with management to create a strong safety culture, fostering employee engagement and commitment to safe work practices.
- Enhanced workplace safety by conducting regular site inspections and identifying potential hazards.
- Served as a trusted resource for colleagues on safety-related topics, addressing questions and concerns promptly and knowledgeably.
- Maintained accurate records of near-miss incidents, using data analysis to identify trends and implement targeted interventions for improvement.
- Promoted a proactive approach to injury prevention through toolbox talks and pre-shift meetings focusing on relevant safety topics.
- Ensured compliance with OSHA regulations through meticulous record-keeping and documentation of safety procedures.
- Participated in industry conferences and seminars to stay abreast of emerging trends and best practices in workplace safety, applying new insights to enhance organizational performance.
- Evaluated effectiveness of current safety policies and recommended improvements based on industry best practices.
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Monitored workplace activities to determine compliance with safety regulations and standards.
Master Sergeant - HVAC/R Craftsman
United States Air National Guard
12.2000 - 08.2025
- Operated various hand and power tools for fabrication and assembly tasks.
- Collaborated with team members to ensure project specifications were met efficiently.
- Maintained inventory of materials, ensuring availability for ongoing projects.
- Provided training and mentorship to junior craftsmen on best practices and safety protocols.
- Implemented process improvements that streamlined workflow and reduced material waste.
- Conducted quality inspections on completed work, ensuring adherence to standards.
- Coordinated with cross-functional teams to support mission readiness and operational goals.
- Developed detailed plans for complex projects, optimizing resource allocation and timelines.
- Spearheaded creative problem-solving initiatives that resulted in innovative solutions for complex design challenges.
- Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
- Cut materials according to specifications in preparation for installation.
- Kept tools, equipment and work areas properly maintained.
- Conducted regular tool maintenance, prolonging equipment life and minimizing downtime due to repairs.
- Established reputation for precision workmanship by consistently producing superior quality products that exceeded client expectations.
- Collaborated with team members on large-scale projects, promoting efficient division of labor and successful completion within deadline constraints.
- Ensured long-lasting customer relationships through exceptional communication skills that fostered trust between craftsman and client.
- Streamlined project timelines by effectively managing multiple tasks and prioritizing workloads.
- Adapted quickly to unique project requirements while maintaining strict adherence to established craftsmanship standards.
- Demolished and removed old materials to make way for new builds.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Expanded skillset through continuous training, staying current on industry trends and new techniques.
- Optimized workshop organization, improving workflow efficiency and reducing clutter-related accidents.
- Delivered outstanding service during project consultations, resulting in a high rate of repeat business and client satisfaction.
- Diversified company''s product offerings by mastering various crafting techniques across multiple mediums.
- Mentored junior craftsmen, fostering a supportive learning environment and encouraging professional growth.
- Implemented safety protocols in the workshop, reducing workplace injuries and creating a safer environment for all employees.
- Consistently met project deadlines by diligently adhering to schedules and maintaining clear communication with clients.
- Constructed Quality of life products according to design specifications.
- Drew detailed job specifications to discuss and plan projects with clients.
- Read and interpreted blueprints and construction documents to determine project directives.
- Adhered to company standards, safety codes and Federal regulations.
- Led operational planning and execution of military missions, ensuring strategic objectives were met efficiently.
- Developed and implemented standard operating procedures to improve mission effectiveness and compliance with regulations.
- Mentored personnel in leadership development, fostering a culture of accountability and excellence within teams.
- Conducted risk assessments to identify vulnerabilities, implementing corrective actions to enhance operational safety.
- Collaborated with cross-functional teams to streamline communication channels, improving coordination during joint exercises.
- Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
- Developed and maintained positive relationships with staff in unit and in other units.
- Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
- Implemented innovative tactics to achieve mission objectives under challenging conditions.
- Conducted comprehensive evaluations of equipment maintenance programs, identifying areas for improvement and increasing overall functionality rates.
- Organized morale-boosting events for unit members to promote camaraderie and foster a positive work environment.
- Coordinated joint exercises with foreign military partners to strengthen alliances and improve interoperability.
- Coordinated with personnel to develop strategic plans for unit actions.
- Led team of 50 personnel for successful completion of vital missions, ensuring safety and effectiveness in operations.
- Analyzed intelligence reports to inform decision-making, contributing to mission success and strategic advantage.
- Spearheaded risk management initiatives to mitigate potential hazards during complex operations.
- Adhered to strict protocols and followed orders while conducting operational missions.
- Developed contingency plans to minimize the impact of unforeseen challenges during critical missions.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
- Mentored junior enlisted in leadership development, contributing to a high-performing organizational culture.
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
- Established effective communication channels among diverse teams, enabling seamless collaboration in joint operations.
- Trained personnel to improve performance and attain mission-ready status.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed multi-million-dollar budget with fiscal responsibility, reducing unnecessary expenses while maintaining mission capability.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Evaluated personnel performance and provided constructive feedback, promoting professional growth within the unit.
Wastewater Treatment Plant Operator
Sensormatic Electronics/Johnson Controls
01.2002 - 01.2007
- Operated and monitored wastewater treatment processes to ensure compliance with environmental regulations.
- Conducted routine testing of water quality, adjusting treatment protocols as necessary to maintain standards.
- Led maintenance and repair activities on equipment, improving overall operational efficiency and reliability.
- Trained and mentored junior operators in safety procedures and equipment operation protocols.
- Analyzed treatment data to identify trends, implementing process improvements for enhanced performance.
- Implemented preventive maintenance schedules, significantly reducing downtime of critical systems and equipment.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Managed chemical inventory levels, liaising with suppliers to maintain adequate stock for uninterrupted plant operations.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Maintained regulatory compliance with state and federal environmental guidelines through diligent monitoring and reporting of plant operations.
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by State.
- Conducted routine sampling of drinking water and public water following standard operating procedures.
- Ensured proper handling of biosolids produced from treatment processes, coordinating with disposal facilities for appropriate transportation and disposal methods.
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Developed preventive maintenance schedules to minimize downtime and ensure the ongoing reliability of critical systems.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning among operators.
- Adjusted water treatment levels to correct below-standard variances
- Enhanced safety protocols, conducting regular inspections, and addressing potential hazards in a timely manner.
- Conducted regular audits of plant operations to identify areas for improvement in safety, efficiency, and environmental compliance.
- Improved plant efficiency by implementing advanced wastewater treatment processes and techniques.
- Maintained public water systems using hand tools to repair and adjust equipment and machines.
- Reduced operating costs by optimizing equipment usage and identifying areas for energy conservation.
- Conducted routine maintenance on treatment plant equipment to prevent unexpected downtimes.
- Reduced environmental impact, implementing waste reduction and recycling initiatives.
- Led by example, promoting team-oriented environment that encouraged innovation and continuous improvement.
- Engaged in continuous learning to stay updated on latest wastewater treatment technologies and methods.
- Improved water quality with thorough testing and adjustment of chemical dosages.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Monitored and adjusted controls to maintain optimal water quality.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Optimized water levels in tanks and other systems for best flow and quality.
- Adhered to EPA and OSHA regulations.
- Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.
Education
Associate of Science - Computer And Electronics Engineering Technology
ITT Technical Institute
Saint Rose, LA12.2006
Skills
- Installation coordination
- Project scheduling
- Client communication
- Cross-functional collaboration
- Training and mentorship
- Inventory management
- Contractor evaluation
- Process improvement
- Safety compliance
- Technical support
- Budget management
- Performance analysis
- Quality assurance
- Equipment maintenance
- Regulatory compliance
- Documentation management
- Troubleshooting techniques
- Workflow optimization
- Customer relationship management
- Team leadership
- Project closeout
- Site inspections
- Health and safety compliance
- Deadline oriented
- Workload management
- Scheduling coordination
- Field support
- Subcontractor management
- Cost control
- Meeting facilitation
- Installation supervision
- Installation troubleshooting
- Material ordering
- Customer service
- Construction
- Workload prioritization
- Health and safety
- Safety standards
- Documentation control
- Network configuration
- Deadline management
- Hardware installation
- Installation planning
- Field operations
- Blueprint reading
- Task delegation
- MS office
- Maintenance scheduling
- Crew management
- Risk management
- Cost estimation
- Vendor relations
- Mechanical aptitude
- Meeting organization
- Site supervision
- Installation procedures
- Multitasking capacity
- Teamwork
- Teamwork and collaboration
- Field service management
- Problem-solving
- Skilled maintenance and repair
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Tools and equipment maintenance
- Multitasking
- Dependable and consistent
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Hand and power tool operation
- Adaptability and flexibility
- Job prioritizing
- Decision-making
- Employee safety training
- Relationship building
- Customer relations
- Data entry and analysis
- Analytical and critical thinking
- Visual inspection
- Task prioritization
Timeline
Stealth Installation Coordinator
Sensormatic Retail Solutions/Johnson Controls
08.2025 - Current
Department Safety Rep
Sensormatic Retail Solutions/Johnson Controls
01.2019 - Current
Sr Field Service Technician
Sensormatic Retail Solutions/Johnson Controls
02.2007 - Current
Wastewater Treatment Plant Operator
Sensormatic Electronics/Johnson Controls
01.2002 - 01.2007
Master Sergeant - HVAC/R Craftsman
United States Air National Guard
12.2000 - 08.2025
Associate of Science - Computer And Electronics Engineering Technology
ITT Technical Institute