Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KENNETH LAPASTORA

Gonzales

Summary

Customer service professional with a proven track record of efficiently resolving issues and enhancing customer satisfaction. Skilled in collaborating with diverse teams and adapting to dynamic environments to meet organizational objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

(OGP) RETAIL

WALMART
Gonzales
05.2024 - 10.2024
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

CERTFIED NURSING ASSISTANT (CNA)

MAISON DE VILLE NURSING HOME
Houma
09.2016 - 03.2017
  • Supported residents in daily living activities and personal hygiene tasks.
  • Monitored vital signs, reporting changes to nursing staff without delay.
  • Collaborated with healthcare team to enhance resident comfort and safety.
  • Facilitated patient assistance with activities of daily living, including eating and grooming.

Education

Bachelor of Science - MAJOR IN AIRLINE OPERATIONS

PATTS COLLEGE OF AERONAUTICS
PARANQUE, METRO MANILA 1700 PHILIPPINES
03-2008

Skills

  • Customer service
  • Vital signs monitoring
  • Patient assistance
  • Team collaboration
  • Daily living support
  • Conflict resolution

Certification

DHH Approved Nurse Aid Training Program

Devine Touch Healthcare Training

08/20/2016 - 09/09/2016

Timeline

(OGP) RETAIL

WALMART
05.2024 - 10.2024

CERTFIED NURSING ASSISTANT (CNA)

MAISON DE VILLE NURSING HOME
09.2016 - 03.2017

Bachelor of Science - MAJOR IN AIRLINE OPERATIONS

PATTS COLLEGE OF AERONAUTICS

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KENNETH LAPASTORA