Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenny Garifo

New Orleans

Summary

Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Records Manager

DocuSource
06.2023 - Current
  • Organized and maintained electronic and physical records in compliance with established standards
  • Troubleshoot hardware and software issues, ensuring minimal downtime for end-users.
  • Provided technical support via phone, email, and in-person to resolve user inquiries efficiently.
  • Documented support processes and solutions, improving knowledge base for future reference.
  • Collaborated with cross-functional teams (Restech, iManage, Hertz) to identify recurring issues and implement effective solutions.
  • Contributed to inventory management of IT assets, ensuring availability of essential equipment and tools per each full time, part time, and contract employee.
  • Increased user satisfaction through effective, speedy, and reliable communication for timely resolution of support tickets.
  • Delivered end-user training on new technologies, increasing adoption rates among employees.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Assisted in archiving documents, ensuring easy retrieval and preservation of vital information
  • Supported data entry tasks, enhancing accuracy and efficiency of record-keeping systems
  • Collaborated on updating filing systems to improve accessibility and workflow processes

Appliance Repair Technician

Broussard Appliance Service
09.2022 - 05.2023
  • Conducted routine maintenance checks to ensure optimal appliance performance and longevity.
  • Installed replacement parts efficiently while adhering to safety protocols and manufacturer guidelines.
  • Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair.
  • Diagnosed and repaired various household appliances including refrigerators, washers, and dryers.
  • Provided exceptional customer service by addressing concerns and explaining repair processes clearly.
  • Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
  • Conducted regular follow-ups with customers to ensure continued satisfaction with completed repairs.
  • Enhanced company reputation by delivering exceptional customer service and maintaining professional communication with clients.

Personal Technology Technician

Assurant
03.2021 - 08.2022
  • Trained junior technicians on troubleshooting techniques and repair processes, fostering skill development.
  • Diagnosed and repaired various cell phone and personal tech models, ensuring high-quality service and customer satisfaction.
  • Managed inventory of repair parts, optimizing stock levels to enhance workflow efficiency.
  • Collaborated with team members to streamline repair procedures, enhancing overall productivity in the workshop.
  • Assessed device issues through comprehensive diagnostics, minimizing resolution time for customers.
  • Maintained up-to-date knowledge of industry trends and emerging technologies to improve service offerings.
  • Developed troubleshooting guides for common personal tech (phones, laptops, tablets) issues, expediting diagnosis process for technicians.
  • Participated in weekly team meetings to discuss challenges and share knowledge about common issues faced during cellphone repairs, fostering a collaborative work environment.
  • Offered guidance to consumers on purchasing mobile phone accessories.

Field Support Specialist

Asurion LlC
03.2019 - 03.2021
  • Provided technical support for field operations, ensuring optimal equipment functionality and user satisfaction.
  • Coordinated and executed on-site troubleshooting, minimizing downtime and enhancing operational efficiency.
  • Developed training materials for new staff, improving onboarding processes and knowledge retention.
  • Analyzed system performance data to identify areas for improvement and implement effective solutions.

Education

Psychology And Philosophy

University of Maryland Baltimore County
Baltimore

Skills

  • Software implementation
  • Information governance
  • Training delivery
  • Compliance monitoring
  • Electronic and physical records management and classification
  • Disaster recovery
  • Multitasking Abilities
  • Troubleshooting
  • Workflow coordination

Certification

  • CompTIA A+
  • Security+
  • Network+
  • Brazilian Jiu-Jitsu blue belt under Shawn Gayton at Mid-City MMA and Fitness

Timeline

Records Manager

DocuSource
06.2023 - Current

Appliance Repair Technician

Broussard Appliance Service
09.2022 - 05.2023

Personal Technology Technician

Assurant
03.2021 - 08.2022

Field Support Specialist

Asurion LlC
03.2019 - 03.2021

Psychology And Philosophy

University of Maryland Baltimore County

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