Managed inbound and outbound communication with prospective customers for multiple home improvement and remodeling campaigns.
Qualified leads and scheduled free in-home consultations for services including bathroom remodeling, flooring installation, door and closet upgrades, and general home renovations.
Built rapport with homeowners while identifying project needs, handling objections, and guiding customers toward booking appointments.
Maintained professionalism and efficiency in a high-volume remote call environment while meeting scheduling and performance expectations.
Utilized CRM platforms, browser-based dialer systems, and communication software to manage customer interactions and appointment workflows.
Key Holder
Torrid
Lake Charles, LA
07.2025 - 01.2026
Oversee store operations, including opening/closing procedures, cash handling, and daily sales reporting.
Train and supervise team members to ensure adherence to company policies and customer service standards.
Support sales initiatives to drive revenue and enhance customer loyalty.
B2B Sales Representative
VizyPay
Lake Charles, LA
01.2025 - 07.2025
Consulted with small business owners to offer tailored payment processing solutions.
Presented product options including cash discount, hybrid, and traditional programs to meet client needs.
Managed a pipeline of prospects through networking, cold calling, and relationship building.
Outside Sales Representative
Safe Home Security
Lake Charles, LA
10.2024 - 03.2025
Conducted door-to-door sales to promote home security systems.
Delivered persuasive product demonstrations to prospective customers.
Consistently met or exceeded monthly sales targets.
Sales Representative
Real Time Acquisitions
Lake Charles, LA
02.2024 - 10.2024
Engaged with potential customers to present and sell company services.
Maintained accurate records of sales activity and client communications.
Cashier/Customer Service
Market Basket
Lake Charles, LA
09.2023 - 02.2024
Processed customer purchases efficiently while delivering excellent service.
Assisted with stocking shelves and maintaining store cleanliness.
Handled customer inquiries and resolved issues in a timely manner.
Fulfillment Associate
Sam's Club
Lake Charles, LA
12.2022 - 09.2023
Transitioned from Merchandiser to Personal Shopper role.
Located and prepared customer orders, ensuring accuracy and compliance with food safety standards.
Organized product staging for timely pickup or delivery.