Keora Allen
Ruston
Summary
Positive Retail Professional experienced in delivering exceptional customer service and driving sales. Achieved customer satisfaction through effective communication and a calm approach to challenges. Focused on creating welcoming environments and leveraging advanced knowledge of fashion trends.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Retail Sales Associate
T-Mobile USA
Ruston
07.2023 - Current
- Delivered exceptional "Un-carrier" customer experiences by actively listening, identifying needs, and recommending personalized mobile and home solutions.
- Consistently met or exceeded sales goals across accessories, device protection, rate plans, and home internet services.
- Educated customers on device features, account changes, promotions, and T-Mobile benefits, fostering long-term relationships and enhancing customer loyalty.
- Processed transactions accurately, managed device activations, and resolved billing or technical concerns efficiently to ensure customer satisfaction.
- Maintained merchandising standards, ensured product availability, and supported daily opening/closing procedures to enhance overall store operations.
Sales/Delivery Driver
Asurion
Shreveport
06.2021 - 07.2023
- Loaded, transported, and delivered items to clients or businesses safely and on time, ensuring customer satisfaction.
- Reviewed orders before and after delivery to confirm completeness, accuracy of charges, and customer satisfaction.
- Assisted customers in selecting insurance packages tailored to their lifestyle and technology needs.
Rural Carrier Associate (RCA)
United States Postal Service
Rayville
12.2020 - 05.2021
- Delivered mail to customers along a prescribed route on schedule; collected monies and receipts for accountable mail, ensuring accurate transactions.
- Provide routine information concerning postal matters and provide requested forms to customer.
- Returned mail collected, undeliverable mail, and submitted monies and receipts to post office.
Sales Associate
Burkes Outlet
West Monroe
08.2019 - 11.2020
- Provided excellent customer service by greeting customers, assisting with merchandise selections, and creating a positive shopping experience.
- Assisted customers in selecting merchandise and providing product information.
- Operated point-of-sale (POS) systems, processed transactions, handled returns/exchanges, and supported store sales goals.
- Promoted store loyalty programs, credit offerings, and sales initiatives to increase customer engagement.
- Resolved customer concerns professionally while maintaining company policies and standards.
- Maintained a clean and organized sales floor to enhance customer experience.
- Oversaw daily cash register operations to ensure accurate transactions and customer satisfaction., including processing transactions and handling cash.
Clerical Assistant
MADISON PARISH POLICE JURY
Tallulah
08.2018 - 07.2019
- Facilitated daily office operations by providing comprehensive administrative and clerical support.
- Organized and secured confidential records, files, and correspondence to uphold data integrity and confidentiality.
- Prepared reports, meeting materials, forms, and official documentation with accuracy and attention to detail.
- Entered, updated, and verified data using computer systems and office software.
- Managed phone communications and inquiries, ensuring timely responses and accurate routing to appropriate departments.
- Managed incoming and outgoing correspondence, including emails, mail, and administrative notices.
- Scheduled meetings, prepared agendas, and assisted with documentation for public meetings.
- Supported staff with filing, copying, scanning, and other administrative tasks.
- Maintained professionalism while assisting government officials, employees, and members of the public.
Education
Bachelor's degree - Sociology
Louisiana Tech University
Ruston, LAHigh School Diploma -
Madison High School
Tallulah, LASkills
- Employee relationship building
- Communication skills
- Conflict management
- Microsoft Word
- Social media management
- Search engines
- Customer support
- Cash Handling
- Documentation Review
- Mobile applications
- Customer inquiry handling
- Guest services
- POS systems
- Microsoft Outlook
- Sales referrals
- Phone communication
- Hospitality
- Written communication
- Greeting customers
- Productivity software
- Computer operation
- Negotiation
- Data collection
- Prospecting
- Office Administration
- Customer engagement
- Microsoft Excel
- Phone answering
- Client referrals
- Coaching
- Technical support
- In-person customer service
- Office phone management
- Multitasking
- Retail store product knowledge
- Time management
- Relationship management
- Team leadership
- Customer Service
- Technical Proficiency
- Team building
- English
- Typing
- Leadership
- Interviewing
- Customer communication
- Writing skills
- Windows
- Accounting
- Research
- Decision making
- Microsoft 365
- Software troubleshooting
- Mobile devices
- Attention to detail
- Cashiering
- Front Desk
- Desktop applications
- Report writing
- Rapport building
- Filing
- Phone client interaction
- Sales
- Sales reporting
- Outreach customer interaction
- Copywriting
- Data Entry
- Account management
- Operating systems
- Analysis skills
- Direct sales
- Phone inquiries
- Sales needs analysis
- Quality data entry
- Sales strategy
- Store safety practices
Certification
- QuickBooks, 04/01/17, Present
- ServSafe Food Handler, 04/01/19, 04/01/22
- Food Handler Certification
- Driver's License
Timeline
Retail Sales Associate
T-Mobile USA
07.2023 - Current
Sales/Delivery Driver
Asurion
06.2021 - 07.2023
Rural Carrier Associate (RCA)
United States Postal Service
12.2020 - 05.2021
Sales Associate
Burkes Outlet
08.2019 - 11.2020
Clerical Assistant
MADISON PARISH POLICE JURY
08.2018 - 07.2019
Bachelor's degree - Sociology
Louisiana Tech University
High School Diploma -
Madison High School