Kerigan Boudreaux
Metairie
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at City Greens. Achieved significant improvements in service quality and operational efficiency, demonstrating exceptional multitasking and team leadership abilities.
Overview
5
5
years of professional experience
Work History
Bartender
Copeland's Of New Orleans Restaurant Group
10.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Mixed unique and interesting cocktails for customers, including bar specials.
Assistant Manager
City Greens
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers
- Generated repeat business through exceptional customer service
- Facilitated clear communication between employees and upper management through regular meetings and updates
Lead Bartender/ Server/ To-Go Specialist
Olive Garden
06.2022 - 09.2023
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports
- Served high customer volumes during holidays, nights, and weekends
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Set a positive tone for the entire dining experience at the first point of contact for incoming guests
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
Crew Member/ Assistant Manager
Smoothie King
03.2020 - 07.2021
- Offering hand-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Education
High School Diploma -
South Lafourche High School
Cut Off, LA05.2021
Skills
- Money Handling
- Customer Relations
- Team Motivation
- Product and Service Knowledge
- Staff Training and Development
- Compliance Understanding
- Teamwork and Collaboration
- Time Management
- Team Leadership
- Mixology
- Staff management
Timeline
Bartender
Copeland's Of New Orleans Restaurant Group
10.2024 - Current
Lead Bartender/ Server/ To-Go Specialist
Olive Garden
06.2022 - 09.2023
Assistant Manager
City Greens
07.2021 - Current
Crew Member/ Assistant Manager
Smoothie King
03.2020 - 07.2021
High School Diploma -
South Lafourche High School
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