Kerry L. Gaskin
Dubach
Summary
Dynamic Senior Director with a track record of implementing strategic initiatives that enhance operational efficiency and profitability. Proven ability to lead cross-functional teams, strengthen vendor relationships, and elevate customer experiences through data-driven decision-making and effective communication.
Overview
18
18
years of professional experience
Work History
Senior Director of Vendor Management
Mastec North America
Ruston
02.2026 - Current
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Directed operations to streamline processes and enhance profit margins.
- Cultivated relationships with external partners, vendors, and customers to enhance collaboration and drive mutual success.
- Managed crisis situations to minimize impact on operations and reputation.
- Conducted market analysis to identify trends, influencing strategic planning initiatives.
- Analyzed data to inform decision-making and strategic direction.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
Senior Director of Vendor Management
Optimum
Ruston
08.2024 - 02.2026
- Developed and implemented comprehensive business plans aligned with corporate goals.
- Led strategic initiatives that streamlined operations and strengthened collaboration across multiple departments.
- Oversaw cross-functional teams to ensure project alignment and timely execution.
- Conducted market analysis to identify trends and inform strategic planning efforts.
- Developed and implemented policies and procedures that standardized processes and enhanced operational efficiencies within the organization.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
Director Of Operations
AUSA/Optimum
Ruston
09.2019 - 08.2024
- Liaise with VP to make decisions for operational activities and set strategic goals.
- Plan and monitor day-to-day operations of business to ensure smooth progress.
- Evaluate overall performance by gathering, analyzing, and interpreting data and KPI metrics.
- Assessed business procedures against organizational objectives and implemented necessary improvements.
- Supervised staff on company standards, providing constructive feedback to enhance performance.
- Oversee customer support efforts thru my team to ensure best customer experience.
- Engaged team on QC standards and in-house field service goals while addressing vendor issues.
- Manage relationships/agreements with external partners/vendors.
- Work with quota management to keep markets in SLA on days out.
- Ensured market operations addressed customer concerns and improved customer experiences.
Sr Supervisor of Operations
ATS
Ruston
02.2019 - 09.2019
- Coordinated tasks and managed schedules to support daily operations under Director.
- Directed construction operations within the Mid-South Region, focusing on project management and resource allocation.
- Collaborated with vendors to address KPI scores, resolve Quality Control issues, and ensure adherence to company practices.
- Identified node areas in the midsouth and utilized my team to reduce service visits and maintain profitability for ATS.
- Provided coaching and training to technicians while collaborating on KPI metrics.
- I created projects thru work-front, ordered materials and led the company each month on revenue earned.
- Developed comprehensive invoicing for ATS to AUSA, maintaining financial records and facilitating payments.
OSP Compliance Tech
Altice USA
Ruston
02.2018 - 01.2019
- Managed compliance technicians in West Region to uphold operational integrity.
- Performed quality control reviews and compliance reports to ensure HFC and FTTH adherence to standards.
- Prioritized Pipeline Projects to ensure completion within compliance guidelines.
- Assist Operations and technicians encountering complex problems at customer’s sites to determine root cause.
- Assist in developing and refining the knowledge and skill levels of the field operational groups throughout the Altice footprint.
- Executed installation, splicing, and service tasks for commercial fiber projects.
- Developed detailed Excel spreadsheets for effective budgeting processes for AUSA.
Regional Broadband Tech V
Suddenlink Communications
Ruston
11.2007 - 01.2018
- Executed hands-on CMTS migrations, node splits, and digital encryption launches to support network upgrades.
- Collected system data and utilized reporting tools to monitor performance, documented metrics from headend to fiber nodes, and assisted techs and engineers in optimizing nodes and installing new CMTSs.
- Performed fiber splicing-mechanical and fusion splicing, familiar with all types of enclosures and all entry methods on fiber.
- Mentored maintenance technicians in noise suppression and troubleshooting techniques, enhancing team capability.
- Performed BBT IV and V skill assessments on technicians around, the Suddenlink footprint.
- Used leadership skills daily in all aspects of the field.
- Balance and Sweep technician for markets in LA, MS, AR, MO.
Education
Bachelor of Science - Business Science With A Certificate in Leadership
University of Phoenix
Tempe, AZ12-2026
Skills
- Team leadership
- Strategic planning
- Operational efficiency
- Quality control
- Process improvement
- Culture transformation
- Change management
- Organizational development
- Data analytics
- Operations management
- Visionary leadership
- Leadership development
Timeline
Senior Director of Vendor Management
Mastec North America
02.2026 - Current
Senior Director of Vendor Management
Optimum
08.2024 - 02.2026
Director Of Operations
AUSA/Optimum
09.2019 - 08.2024
Sr Supervisor of Operations
ATS
02.2019 - 09.2019
OSP Compliance Tech
Altice USA
02.2018 - 01.2019
Regional Broadband Tech V
Suddenlink Communications
11.2007 - 01.2018
Bachelor of Science - Business Science With A Certificate in Leadership
University of Phoenix