Kerry Nguyen
Breaux Bridge
Summary
Assistant Manager
Results-driven Assistant Manager with proven experience supporting daily operations, leading teams, and driving business growth. Skilled in staff training, scheduling, and performance management while maintaining high customer satisfaction. Strong background in problem-solving, process improvement, and inventory control, with the ability to balance operational efficiency and team morale. Adept at collaborating with upper management to achieve organizational goals and ensuring smooth workflow in fast-paced environments.
Customer Service
Dedicated customer service professional with a strong ability to resolve issues, build relationships, and deliver positive experiences. Skilled in handling inquiries, managing escalations, and providing solutions with patience and professionalism. Known for strong communication, problem-solving, and teamwork skills that drive customer satisfaction and loyalty.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Catering Manager
La Madeleine
Lafayette
06.2017 - 09.2019
- Planned and coordinated catering events for diverse client needs and preferences.
- Managed inventory and ordered supplies to ensure seamless event execution.
- Supervised kitchen staff to maintain high standards of food preparation and service.
- Trained team members on customer service best practices and catering procedures.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Maintained accurate records of orders and deliveries for catering services.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Established relationships with vendors for reliable sourcing of quality ingredients.
- Resolved client inquiries and concerns promptly to enhance customer satisfaction experience.
Assistant Manager
Nothing Bundt Cakes
Lafayette
04.2019 - 03.2022
- Assisted in managing daily operations and staff scheduling for bakery location.
- Coordinated training sessions for new team members on customer service standards.
- Oversaw inventory management to ensure product availability and quality.
- Conducted staff performance evaluations to maintain high productivity levels.
- Engaged with customers to provide exceptional service and resolve inquiries promptly.
- Collaborated with management on promotional campaigns to boost store visibility.
- Maintained cleanliness and organization of the bakery environment for safety compliance.
Dental Assistant
Inspired Dental
Las Vegas
04.2023 - 01.2024
- Assisted dentists during procedures by preparing instruments and materials.
- Took and developed dental radiographs following safety protocols.
- Maintained patient records and updated information accurately in the system.
- Sterilized instruments and ensured compliance with infection control standards.
- Explained treatment plans and procedures to patients for better understanding.
- Scheduled patient appointments and managed office workflow effectively.
- Provided post-operative care instructions to patients after treatments.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Assistant Manager
Nothing Bundt Cakes
Lafayette
02.2025 - Current
- Assisted in managing daily operations and staff scheduling for bakery location.
- Coordinated training sessions for new team members on customer service standards.
- Oversaw inventory management to ensure product availability and quality.
- Engaged with customers to provide exceptional service and resolve inquiries promptly.
- Maintained cleanliness and organization of the bakery environment for safety compliance.
- Managed customer service inquiries and complaints in a timely manner.
- Produced thorough, accurate and timely reports of project activities.
Education
Cecilia High School
Cecilia, LASkills
- Event planning
- Inventory management
- Contract negotiation
- Vendor relations
- Customer relationship management
- Sales strategy development
- Staff training and development
- Effective communication
- Attention to detail
- Staff leadership
References
References available upon request.
Timeline
Assistant Manager
Nothing Bundt Cakes
02.2025 - Current
Dental Assistant
Inspired Dental
04.2023 - 01.2024
Assistant Manager
Nothing Bundt Cakes
04.2019 - 03.2022
Catering Manager
La Madeleine
06.2017 - 09.2019
Cecilia High School