Visionary leader with 9 years’ experience building and leading high-performing teams. Adept at fostering a collaborative and productive work environment, mentoring employees across the enterprise, and resolving conflicts to ensure team success. Champion of transparent communication and stakeholder engagement throughout any task.
Overview
21
21
years of professional experience
Work History
Custom Home Install Lead
Best Buy Co.
11.2023 - Current
Led end-to-end project execution for the installation and configuration of advanced AV systems in residential and commercial environments, ensuring alignment with project scope, timelines, and client expectations.
Deployed and managed robust network infrastructure, including the installation, setup, and configuration of wireless and hardwired networking solutions to support smart technology systems.
Coordinated system integration across multiple subsystems including audio, video, security, HVAC, access control, intercom, and surveillance, ensuring seamless functionality and customer satisfaction.
Applied deep understanding of control system programming, automation protocols, and wiring schematics to support successful project implementation and minimize on-site troubleshooting.
Read and interpreted detailed site documentation including architectural plans, engineering schematics, and elevation drawings to guide installation planning and execution.
Troubleshot complex, multi-layered systems, identifying and resolving technical issues independently or in collaboration with cross-functional teams.
Supported project scheduling, resource allocation, and site coordination to ensure on-time delivery and high-quality installations.
Company Chief Petty Officer
United States Navy Reserve
11.2009 - 02.2025
Mentored and supervised 40 personnel across the US within unit, providing positive guidance for professional and personal development ensuring operational readiness for rapid crisis response and global deployment.
Boosted company readiness from 40% to 96% by implementing targeted training programs, enhancing qualifications, and reinforcing core military task proficiency
Oversee the training, development, and qualification of personnel within the air and fuels company, coordinating multi-state exercises to maintain mission-critical readiness.
Foster a culture of excellence and professional development, resulting in 30 Sailor advancements, 2 personal awards, and 25 individual recognitions under direct mentorship.
Ensure strict adherence to safety standards and operational procedures in all training and logistics movements, minimizing risk while maximizing mission effectiveness.
Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
Handled administrative requirements, maintained records and submitted operational reports.
Monitored and assessed mission progress and provided updates to command.
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Created contingency plans to address unexpected tactical scenarios.
Geek Squad Double Agent
Best Buy Co.
07.2016 - 11.2023
Delivered a seamless end-to-end customer experience by advising on lifestyle-driven product and service recommendations, resulting in increased satisfaction and product adoption.
Executed a wide range of fulfillment tasks including delivery, installation, system integration, networking, and troubleshooting of consumer electronics and smart home devices.
Regularly led two-person service jobs, overseeing workflow, task delegation, and quality assurance; also completed solo jobs requiring independent problem-solving and customer interaction.
Maintained accurate inventory levels and ensured proper upkeep of service vehicle to support operational readiness and minimize service delays.
Processed in-home payments and completed job-related documentation efficiently and accurately.
Identified training opportunities and provided on-the-job feedback to peers and new hires to support continuous improvement and skill development.
Consistently followed and enforced safety protocols to ensure compliance with company and industry standards.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Material Control Chief Petty Officer
United States Navy Reserves
10.2009 - 02.2020
Lead and mentor 10 Sailors in daily operations involving the ordering, receiving, issuing, and inventory control of mission-critical parts and materials for squadron support.
Successfully guided team development, resulting in 5 Sailor promotions and 5 individual awards through hands-on mentorship and performance management.
Manage a $12 million annual budget for aviation parts, fuel, and supplies, ensuring accuracy, accountability, and compliance with financial regulations.
Requisition and issue aviation parts to appropriate work centers while maintaining detailed records for audit compliance by Wing and Financial Improvement and Audit Readiness (FIAR) teams.
Maintain and update the Aviation Management Supply and Readiness Reporting System (AMSRRS) for high-level review by Wing Commander and Commander, Navy Air Forces Reserve.
Ensure proper inventory, organization, and maintenance of storeroom supplies, supporting operational efficiency and audit readiness.
Operate forklifts to load and unload C-130T aircraft, supporting logistics and material transport for flight operations.
Oversee 5 Sailors responsible for issuing hazardous materials and managing tool accountability, ensuring safety compliance and mission readiness.
Manage uniform inventory and distribution for 100 reserve personnel, supporting readiness, standardization, and unit cohesion.
Lead Install Technician
Best Buy Co
10.2014 - 08.2016
Performed installation of home theater systems, A/V equipment, and smart control systems in both residential and commercial environments
Deployed whole-home audio and video distribution systems, ensuring seamless multi-zone media coverage
Configured and secured wireless networks to support integrated smart home technologies
Diagnosed and resolved issues across various A/V and control system platforms with a focus on client satisfaction and minimal downtime
Fabricated and terminated custom A/V, control, and Ethernet cables to meet project specifications
Operated hand and power tools with precision for mounting, cable routing, and equipment integration
Managed maintenance, inventory, and cleanliness of service vehicle to ensure readiness for daily operations
Geek Squad Lead Installer/Retail Sales Associate
Best Buy Co.
11.2004 - 09.2014
Installed and configured a wide range of home theater systems, including audio/video equipment, universal remotes, projectors, and control systems in both residential and commercial environments.
Set up and optimized residential wireless networks for seamless integration with smart TVs, streaming devices, and AV components.
Diagnosed and resolved technical issues with AV systems, including in-home repair of televisions and troubleshooting network and device connectivity problems.
Ensured accurate inventory management of equipment and tools on the installation vehicle, minimizing shrinkage and maximizing operational efficiency.
Processed customer payments during in-home visits, maintaining professionalism and trust while representing the Geek Squad brand.
Mentored and developed team members from entry-level helpers to certified Double Agents and team leads, fostering a high-performing, service-oriented team culture.
Participated in community outreach initiatives, including volunteering for Geek Squad Summer Academy, promoting STEM education for youth.
Delivered personalized sales experiences across multiple departments, including Home Theater, Digital Imaging, and Computer Sales, consistently exceeding performance targets.
Temporarily acted as senior in the Computer Sales department, overseeing sales floor operations and mentoring junior staff during peak periods.
Supported business clients as a Best Buy for Business Administrator, handling B2B transactions, order fulfillment, and service coordination.
Recognized for versatility and cross-functional performance, frequently stepping into key roles across departments to ensure smooth customer experiences.
Education
Bachelor of Science - Organizational Security and Management
The University of Phoenix
Online
03.2014
Associate of Science - Electronic Engineering Technology
Remington College
New Orleans, LA
07.2005
Skills
Strategic planning and execution of cross-functional projects
Scheduling, resource management, and task prioritization
Budgeting, cost control and inventory oversight
Risk identification, assessment, and mitigation planning
Team leadership, performance coaching, and development
Stakeholder engagement and client relationship management
KPI monitoring, performance analysis, and reporting
Continuous process improvement and workflow optimization
Timeline
Custom Home Install Lead
Best Buy Co.
11.2023 - Current
Geek Squad Double Agent
Best Buy Co.
07.2016 - 11.2023
Lead Install Technician
Best Buy Co
10.2014 - 08.2016
Company Chief Petty Officer
United States Navy Reserve
11.2009 - 02.2025
Material Control Chief Petty Officer
United States Navy Reserves
10.2009 - 02.2020
Geek Squad Lead Installer/Retail Sales Associate
Best Buy Co.
11.2004 - 09.2014
Bachelor of Science - Organizational Security and Management
The University of Phoenix
Associate of Science - Electronic Engineering Technology