Kevin Medina
Metairie
Summary
Motivated trainer with experience in employee development and assessment. Skilled in effective communication and problem-solving, contributing to improved service delivery and trainee success. Seeking to leverage expertise in a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Cow mascot
Team dance market
Metairie
2024.10 - Current
- Executed daily tasks with precision and attention to detail.
- Proposed creative solutions to improve team collaboration and results.
Trainer
CFA
Metairie
2022.10 - Current
- Trained new staff on company policies, procedures, and customer service best practices.
- Evaluated trainee progress through assessments and feedback sessions.
- Maintained up-to-date knowledge of industry trends and best practices.
- Collaborated with team members to improve service delivery and resolve challenges.
- Assisted customers with inquiries and resolved issues promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bonnabel High School
Kenner, LA2024-05
Skills
- customer service
- customer relationship management
- effective communication
- team collaboration
- employee training
- evaluation techniques
- problem solving
- technical knowledge
- Flexible and adaptable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cow mascot
Team dance market
2024.10 - Current
Trainer
CFA
2022.10 - Current
High School Diploma -
Bonnabel High School