Kevinique Murphy
Laplace
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Sr claims adjuster
Progressive
Mayfield Heights
07.2024 - Current
- Evaluated claims to determine coverage and liability under insurance policies.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Investigated claims by interviewing witnesses and reviewing relevant evidence.
- Data entry
- Write estimates for claimants and policy holders
- Handled and processed variety of claims.
Branch Ambassador
Capital One
Kenner
11.2021 - 07.2024
- Engaged customers to understand their banking needs and provide tailored solutions.
- Educated clients on digital banking tools and resources for enhanced convenience.
- Collaborated with team members to ensure seamless branch operations and service delivery.
Claims Specialist
FedEx
Kenner
07.2019 - 04.2021
- Managed claims processing for lost or damaged shipments.
- Analyzed claim documentation to ensure compliance with company policies.
- Coordinated with internal teams to resolve customer inquiries promptly.
Education
East St. John High School
Reserve, LASkills
- Claims evaluation
- Documentation processing
- Team collaboration
- Effective communication
- Attention to detail
- Data entry efficiency
- High call volume experience
Timeline
Sr claims adjuster
Progressive
07.2024 - Current
Branch Ambassador
Capital One
11.2021 - 07.2024
Claims Specialist
FedEx
07.2019 - 04.2021
East St. John High School