Keylin Ponce
Metairie
Summary
Dynamic Technician with a proven track record at Guarantee Restoration Services, excelling in preventive maintenance and problem-solving. Adept at optimizing workflows and enhancing team performance, I effectively communicate with clients to ensure understanding of equipment. My attention to detail and adaptability drive successful outcomes in high-pressure environments. Detailed Technician skilled in services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills.
Overview
3
3
years of professional experience
Work History
Technician
Guarantee Restauration Services
ST Rose , Louisiana
01.2023 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Followed safety practices to safeguard against injury and damage to property.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Developed and implemented strategies to improve team performance and productivity.
- Implemented effective communication protocols within the organization.
- Monitored workflow processes and identified areas of improvement.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Conducted inspections and troubleshooting for quality assurance.
- Collaborated with team members to optimize workflow processes.
- Documented service reports and maintained accurate records of work performed.
- Enhanced customer satisfaction through effective communication and problem resolution strategies.
Education
High School Diploma -
Mandeville High School
Mandeville05-2021
Skills
- Team collaboration
- Preventive maintenance
- Client communication
- Time management
- Workflow optimization
- Problem solving
- Attention to detail
- Adaptability
- Critical thinking
- Work Planning and Prioritization
- Repair services
- Customer service
- Works Well Under Pressure
- Team leadership
- People management
- Work planning
- Multitasking and organization
- Customer interaction
- Team Training
Affiliations
- physical training, Gym
- biker
- enjoy drawing
Languages
Spanish
Native/ Bilingual
English
Professional
Education and Training
other
Timeline
Technician
Guarantee Restauration Services
01.2023 - Current
High School Diploma -
Mandeville High School