Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keyoka S. Lane

Baton Rouge

Summary

Motivated individual pursuing role in expanding company that values a committed, trustworthy worker ready to apply acquired expertise and experience towards driving company success.

Overview

30
30
years of professional experience

Work History

Physician Practice Behavioral Health Clinic Coordinator

Woman’s Hospital
12.2022 - Current
  • Serves as an Epic super user.
  • Works closely with the clinical lead to ensure the efficiency of the clinic runs smoothly from all aspects.
  • Acts as a Liaison between referring physicians and their office staff.
  • Acts as a Liaison between patients and other departments within the hospital to bridge the gap if they require financial assistance, patient accounting or billing.
  • Familiar with FMLA processes and comfortable advising patients on wait time and policy.
  • Accurately maintains and edit charge review work-ques.
  • Transcribes orders and referrals/referral triage and maintains all referral work ques.
  • Appropriately schedules all new patients from referrals.
  • Performs all clerical and receptionist functions and duties such as working with physicians to assure correct scheduling, etc.
  • Performs other duties assigns by office manage according to policies and procedures and the mission of Woman’s Hospital.

Assistant Office Manager/Billing Supervisor

Psychiatry Associates of Baton Rouge, LLC
Baton Rouge
07.2001 - 11.2022
  • (promoted to Office Manager/Supervisor in 2018)
  • Left because practice closed.
  • Oversees patient reception operations from check in to check out.
  • Interviews new employees.
  • Appointment scheduling and rescheduling for in person visits and Telehealth visits.
  • Obtains medical and outpatient mental health benefits for all patients from various insurance companies.
  • Appropriately documents patient insurance benefits.
  • Obtains medication prior authorizations.
  • Data entry of all patient demographic information.
  • Sends out all medical records with a HIPPA compliant release.
  • Completes doctor call backs to patients with doctor instructions.
  • Files all medical dictation in appropriate place in patient chart and scans documents into Electronic Health Records program.
  • Worked insurance denials and audit reports to improve data integrity in the computer system.
  • Worked A/R reports.
  • Data entry of daily charges and payments from patients and insurance companies. (EOB entries) and made appropriate entries to patient accounts.

Office Manager/Intake Coordinator

Our Lady of the Lake Family Center
Baton Rouge
04.1998 - 07.2001
  • (left in 2001 with doctors from this office to go into Private, Practice Psychiatry Associates of Baton Rouge).
  • Supervised, counseled, and trained all clerical personnel.
  • Monitored compliance with policies and procedures of the front office by clerical personnel and addressed deficiencies as needed.
  • Worked insurance denials and audit reports to improve data integrity in the computer system and replied promptly to requests from collection staff.
  • Handled patient complaints, problem solved and responded to complaints as needed from external and internal parties.
  • Coordinated meetings, tasks forces, etc. as requested.
  • Managed Intake Dept, assuring all New Patients had the proper precertification for visits.

Telephone Operator

Tele-Sec Answering Service
Baton Rouge
04.1996 - 04.2000
  • Answered multi line switchboard, taking messages and relaying messages for over 900+ businesses and doctor exchanges in the Baton Rouge area.

Data Entry Operator

Internal Revenue Service
Baton Rouge
01.1996 - 04.1996
  • Correctly entered state tax forms into a networked computer system.

Education

Domestic Health Care Institution (D.H.C.I) - Medical based courses including medical administration assistant

Domestic Health Care Institution (D.H.C.I)
Baton Rouge, LA
05.1997

Southern University - Nursing

Southern University
Baton Rouge, LA
05.1995

High School Diploma - High School Diploma acquired

Eleanor Mc Main Magnet
New Orleans, LA
05.1993

Skills

  • Epic Super User
  • Patient scheduling
  • Referral management
  • Healthcare operations
  • Problem solving
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Insurance practices
  • Patient management
  • Chart updating
  • Patient information collection
  • Staff education and training

References

  • Enrique Flechas, MD, 225-588-7250
  • Deborah Standifer, LCSW, 225-761-3003
  • Donna Edwards, Business Manager, 225-715-3480

Timeline

Physician Practice Behavioral Health Clinic Coordinator

Woman’s Hospital
12.2022 - Current

Assistant Office Manager/Billing Supervisor

Psychiatry Associates of Baton Rouge, LLC
07.2001 - 11.2022

Office Manager/Intake Coordinator

Our Lady of the Lake Family Center
04.1998 - 07.2001

Telephone Operator

Tele-Sec Answering Service
04.1996 - 04.2000

Data Entry Operator

Internal Revenue Service
01.1996 - 04.1996

Domestic Health Care Institution (D.H.C.I) - Medical based courses including medical administration assistant

Domestic Health Care Institution (D.H.C.I)

Southern University - Nursing

Southern University

High School Diploma - High School Diploma acquired

Eleanor Mc Main Magnet

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Keyoka S. Lane