Keyshawn Winfield
New Orleans
Summary
Highly motivated, results-driven professional offering more than 5 years of retail sales and multi-unit managerial experience. Experienced in leading diverse teams of individuals in cross-functional areas, driving continual process improvement and innovative problem solving
Overview
10
10
years of professional experience
Work History
Head Cashier Supervisor / Administrative
LOWE'S HOME IMPROVEMENTS
09.2022 - Current
- Partnered with Store Manager to study market trends and develop short and long-term plans for driving employee engagement and retention
- Responsible for overseeing and contributing to all aspects of $52mm/year retail store's operations, including merchandising, promotional activities, inventory management, cash handling, store safety, and security
- Merged best practices of corporate polices and cultures resulting in improved systems, employee relations, and customer service
- Increased overall sales by 12% generating over $25 million dollars in sales within one year
- Encouraged business development with Commercial ProServices customers using Customer Appreciation Events and company programs
- Mentored 2 external Manager Trainees who became Store Managers within 1 year
- Trained, developed, and coached 15 Sales Specialists driving sales and margins
- Handled customers' complaints, inquiries, and conflicts by resolving providing excellent customer service
- Increased credit card applications by 25%
- Conducted weekly/bi-weekly sales meetings with senior management and associates to ensure company sales targets
- Maintained physical store location, conducted daily store-walk inspections to ensure safety and efficient facility operations
Night Auditor
Motel 6 Hotel
01.2015 - 07.2021
- Maximize sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget
- Supervisory responsibilities in accordance with the company's policies, procedures, and applicable laws
- Scheduling, evaluations, and attendance monitoring of over 80 associates
- Full access to cash office that included register loans, change orders, and register pulls
- Customer Satisfaction cards, travel vouchers, and verification of store's previous days' sales
- Review of POS and Refund Review Report per Shrink Matrix
- These reports involve finding red flags and reviewing security video for employee integrity
Education
Associate Degree - Early Childhood Care And Education
Delgado Community College
New Orleans, LASkills
- Organizational Management
- Performance Management
- Training & Development
- Administrative Systems
- Safety & Compliance
- Succession Planning
- Product Positioning
- Strategic Planning
- Commercial Sales
- Customer Service
- Event Marketing
- Time Management
- Effective Listening
- Critical Thinking
- Business Acumen
- Communication
- Confidentiality
- Self-Motivated
- Multi-tasking
- Analytical
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- MS Front Page
- Mac OS/X
- Adobe
Database Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- MS Front Page
- Mac OS/X
- Adobe
Memberships And Affiliations
- Lowe's Heroes
- Women in Leadership
- Habitat for Humanity
Timeline
Head Cashier Supervisor / Administrative
LOWE'S HOME IMPROVEMENTS
09.2022 - Current
Night Auditor
Motel 6 Hotel
01.2015 - 07.2021
Associate Degree - Early Childhood Care And Education
Delgado Community College
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