Khadijah Johnson
Oschner Medical Center
BATONROUGE
1
Certification
8
years of professional experience
Adaptable healthcare support professional with 7 + years of help desk, medical reception, call center service, customer service, and leasing operations experience. Recognized for handling high call volume, resolving patient concerns, and keeping records accurate. Committed to smooth patient flow and dependable office support. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Work History
Certified Medical Assistant/Receptionist
7 Months- Assisted providers with patient intake, screenings, and routine clinical procedures.
- Recorded patient vitals and updated electronic health records with accurate clinical documentation.
- Prepared exam rooms and sterilized medical instruments to support efficient patient flow.
- Scheduled appointments and coordinated follow-up visits to maintain smooth office operations.
- Collected specimens and processed lab samples following established safety protocols.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Customer Service Representative
1 Year 8 Months- Responded to patient inquiries with accurate information on appointments, billing, and care navigation.
- Verified insurance details and updated demographic records with strong attention to accuracy.
- Documented patient interactions in electronic health records for clear follow-up and continuity.
- Scheduled, rescheduled, and confirmed appointments while balancing call volume and priority needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- received inbound calls and made outbound calls daily.
Call Center Sales Representative
1 Year 3 Months- Managed inbound and outbound calls to resolve account balances and answer billing questions.
- Processed payment transactions accurately using call center systems and secure payment tools.
- Negotiated payment arrangements with customers while maintaining compliance with collection policies.
- Documented account activity and call outcomes in CRM for consistent follow-up.
- Approved and terminated customer contracts upon request.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Front Desk Receptionist
2 Years 2 Months- Greeted guests and visitors upon arrival, offered assistance, answered questions to build rapport and retention, managed check-ins and check-outs, and resolved front desk concerns promptly.
- Processed reservations, room changes, and payment transactions using hotel property management systems.
- Coordinated guest requests with housekeeping and maintenance to maintain smooth daily operations.
- Verified identification, authorized payments, and followed hotel policies for secure guest registration.
- answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
Leasing Consultant
1 Year 8 Months- Managed lease agreements, renewals, and documentation accurately to support compliant tenant records.
- Managed lease agreements, renewals, and documentation accurately to support compliant tenant records.
- Resolved resident concerns promptly, strengthening satisfaction and supporting positive community relations.
- Collected required deposits, monthly rent payments, fees, properly recording, processing money and supporting paperwork while maintaining organized account files.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Diploma - Medical Assistant
GED
Skills
HIPAA compliance
Medical terminology
Specimen collection
Patient scheduling
Customer service
Client relationship building
Sales experience
Business Development
Data Recovery
Windows 10
Property Management
Property inspections
Quickbooks
Telephone and email etiquette
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Certified Medical Assistant/Receptionist
Oschner Medical Center
08.2025 - 03.2026Read More
Customer Service Representative
Sutter Health
10.2023 - 06.2025Read More
Call Center Sales Representative
Capital City Collections LLC
01.2022 - 04.2023Read More
Front Desk Receptionist
Holiday Inn Express Hotel Suites
10.2019 - 12.2021Read More
Leasing Consultant
3R Educational Consultant
12.2017 - 08.2019Read More
Fortis College
Diploma from Medical Assistant
Read More
Christa McClelland Adult Education Center
GED
Read More