Khaliyah Edwards
Metairie,LA
Summary
Dynamic Certified Phlebotomist with expertise in venipuncture and specimen collection, honed at Concentra Medical Center. Proven ability to enhance patient experiences through empathetic communication and strict adherence to safety protocols. Skilled in training staff and implementing infection control measures, ensuring high-quality care and compliance with clinical standards.
Certified healthcare professional with extensive phlebotomy expertise and proven ability to meet high standards in medical environments. Consistently delivers accurate and safe blood collection while prioritizing patient comfort and care. Known for strong collaboration and adaptability in dynamic clinical settings, with focus on achieving superior patient outcomes and maintaining meticulous work ethic.
Overview
10
10
years of professional experience
Work History
Certified Phlebotomist
Concentra Medical Center
Baton Rouge, LA
02.2025 - 01.2026
- Collected blood samples efficiently while ensuring patient comfort and safety.
- Prepared specimens for laboratory testing by following established protocols.
- Maintained accurate patient records and documentation throughout collection process.
- Assisted in training new phlebotomy staff on best practices and procedures.
- Implemented infection control measures to uphold clinical standards and safety regulations.
- Engaged with patients to explain procedures, addressing concerns to enhance experience.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Certified Phlebotomist
Ochsner Medical Center
Jefferson, LA
09.2021 - 02.2025
- Collaborated with medical team to manage patient flow during busy clinic hours.
- Monitored inventory of supplies, ensuring availability for daily operations.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Assistant Manager
Wendy's
Metairie, LA
11.2017 - 04.2022
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, enhancing performance and service quality.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Developed staff schedules to optimize labor costs while maintaining service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Crew Member
Pizza Hut
Chalmette, LA
08.2015 - 11.2017
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare high-quality food items according to company standards.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Collaborated with team members to streamline order processing and reduce wait times for customers.
Education
High School Diploma -
Lake Area New Tech ECHS
New Orleans, LAPhlebotomy Certification -
Impressive Healthcare Training
New Orleans, LASkills
- Sample and specimen collection
- Safety protocols adherence
- Specimen handling
- Venipuncture expertise
- HIPAA
- Order of draw
- Venipuncture
- Blood collection techniques
- Infection control measures
- Specimen labeling procedures
- Patient confidentiality
- Capillary puncture
- Staff management
- Specimen collection and storage
Timeline
Certified Phlebotomist
Concentra Medical Center
02.2025 - 01.2026
Certified Phlebotomist
Ochsner Medical Center
09.2021 - 02.2025
Assistant Manager
Wendy's
11.2017 - 04.2022
Crew Member
Pizza Hut
08.2015 - 11.2017
High School Diploma -
Lake Area New Tech ECHS
Phlebotomy Certification -
Impressive Healthcare Training