Khristian Mims

Manage and maintain critical network infrastructure, including routers, switches, firewalls, and VoIP solutions across enterprise LAN/WAN environments. Administer server systems, and enforce cybersecurity policies to mitigate threats and secure digital access. Conduct long-term infrastructure planning while optimizing performance and managing vulnerabilities. Provide Tier 2/3 support for connectivity issues, ensuring prompt resolution and minimal downtime. Perform regular hardware maintenance, and monitor network performance using diagnostic tools. Maintain detailed inventory records to track network assets effectively. Collaborate with cross-functional teams to lead projects focused on network availability and security. Work independently to ensure all network systems meet operational standards.

Provided advanced support and administration for network infrastructure, including routers, switches, firewalls, wireless systems, VoIP, and end-user devices. Resolved connectivity, hardware, and software issues across departments, enforced cybersecurity policies, and ensured 24/7 service availability. Supported infrastructure planning, monitored system performance, maintained hardware inventory, and contributed to security and efficiency improvements.

Oversaw helpdesk operations for over 10 clients, delivering technical support to non-technical users. Resolved desktop, hardware, and software issues efficiently to minimize downtime. Managed distribution and setup of PCs, monitors, and printers to ensure readiness. Performed basic Active Directory administration to maintain user access control. Supported LAN maintenance to optimize network performance and reliability. Maintained accurate hardware inventory for effective resource management.