Summary
Overview
Work History
Education
Skills
Timeline
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Khristin Woessner

Denham Springs

Summary

Dynamic Shift Manager with a proven track record at Papa Johns, excelling in customer service and employee training. Enhanced team performance through effective delegation and conflict resolution, fostering a positive work environment. Skilled in cash handling and decision-making, consistently improving operational efficiency and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Shift Manager

Papa Johns
09.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Waitress Supervisor

Longhorn Steakhouse
01.2023 - 07.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.

Waitress Supervisor

Chili's Bar and Grill
03.2020 - 12.2022
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.

Education

High School Diploma -

Broadmoor High School
Baton Rouge
05-2017

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building

Timeline

Shift Manager

Papa Johns
09.2024 - Current

Waitress Supervisor

Longhorn Steakhouse
01.2023 - 07.2024

Waitress Supervisor

Chili's Bar and Grill
03.2020 - 12.2022

High School Diploma -

Broadmoor High School

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Khristin Woessner