Kia Clementin-Quarels
Baton Rouge
Summary
Organized and dependable Customer Service Representative who excels at processing high volume requirements. Detail-oriented expert with 11 years of customer service experience.
Experienced with variety of esthetic procedures and techniques. Utilizes knowledge of skincare products and treatments to provide tailored solutions for clients. Strong understanding of client needs and ability to recommend effective skincare regimens.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Property Manager
Quarels Investments
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Universal Banker
IBERIABANK
09.2014 - 09.2017
- Performing all Head Teller duties
- Open new customer accounts, including checking, savings and lines of credit
- Promote bank services and products
- Research and resolving customer account related issues
- Enter member transaction data into the online banking software
- Processing loan and credit card applications
Head Teller
Whitney Bank
12.2007 - 09.2014
- Customer Service Representative responsible for multiple duties
- Processed customers deposits, cash withdrawals, loan payments, night deposits
- Adhered Whitney Bank's national security and audit procedures
- Processing incoming mail as well as outgoing mail
- Examined checks for identification and endorsement
- Balanced daily cash deposits and bank vault inventory with a zero error rate
Education
Esthetics
Paul Mitchell The School
04-2025
High School Diploma - General Stiudies
John F. Kennedy High School
New Orleans, LA01.2004
Skills
- Goal Oriented
- Energetic
- Neat and Clean appearance
- Motivates
- Trustworthy
- Clean driving record
- Teller and Retail experience
- MS proficient
- High-frequency machine use
- Customized skincare plans
- Sanitization
- Extractions and pore cleansing
- Multitasking and organization
- Skin analysis proficiency
- Sales and upselling aptitude
- Skincare product sales
- Body treatments experience
- Microdermabrasion Certified
- Massage techniques
- Social media marketing
Certification
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
Timeline
Universal Banker
IBERIABANK
09.2014 - 09.2017
Head Teller
Whitney Bank
12.2007 - 09.2014
Property Manager
Quarels Investments
Esthetics
Paul Mitchell The School
High School Diploma - General Stiudies
John F. Kennedy High School
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