Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Fleming

Houma

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Planned Parenthood
02.2019 - 09.2025
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Educated clients on reproductive health services, ensuring clear understanding of options available.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Support Specialist

Walmart
02.2023 - 06.2025
  • Resolved customer inquiries through various communication channels, ensuring timely and effective support.
  • Collaborated with cross-functional teams to enhance customer satisfaction and streamline support processes.
  • Trained new team members on product knowledge and customer service best practices, fostering a collaborative environment.
  • Analyzed customer feedback to identify trends, leading to improved service delivery and operational efficiency.

Technical Support Representative

Comcast
01.2016 - 03.2018
  • Diagnosed technical issues using remote troubleshooting tools, enhancing problem resolution efficiency.
  • Resolved customer inquiries through various communication channels, ensuring timely and accurate support.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.

Education

High School Diploma -

South Terrebone High School
Bourg, LA
05-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Appointment scheduling
  • Order processing
  • Product knowledge
  • Technical support
  • Quality assurance controls

Timeline

Customer Support Specialist

Walmart
02.2023 - 06.2025

Customer Service Representative

Planned Parenthood
02.2019 - 09.2025

Technical Support Representative

Comcast
01.2016 - 03.2018

High School Diploma -

South Terrebone High School

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Kiara Fleming