Kiara L. Roberts
Baton Rouge
Summary
Results-driven payroll professional with extensive experience in managing payroll systems and benefits programs, ensuring compliance and accuracy in all operations. Recognized for strong team collaboration and adaptability, consistently delivering reliable results while fostering a positive work environment. Proven expertise in payroll software, regulatory compliance, and problem-solving, complemented by a solid background in team management and leadership. Demonstrated ability to implement strategies that enhance team performance and productivity, alongside a commitment to providing exceptional technical support and customer service in dynamic settings.
Overview
13
13
years of professional experience
Work History
Senior Payroll Specialist
Zynergia HR
Baton Rouge, LA
01.2024 - 11.2025
- Assist more than 800 companies in navigating various payroll-related challenges through both email and phone communication.
- Collaborated with HR professionals to provide thorough guidance on state tax regulations, unemployment notifications, and health and benefits inquiries.
- I also handle garnishments and help resolve complex payroll processing difficulties that may arise.
- Partnered with benefits administration team to integrate benefit deductions into the payroll system seamlessly.
- Diagnosed and addressed technical issues related to system logins, ensuring prompt resolution and user satisfaction.
- Initiated process improvements that led to faster turnaround times on year-end tax documents such as W-2s or 1099s for employees.
- Played a crucial role in payroll system migration projects, contributing to the seamless transition of employee data and minimization of payroll-related issues.
Consultant- Payroll & Leave
Baton Rouge Community College
Baton Rouge, LA
06.2022 - 01.2024
- Executed payroll functions, focusing on accurate record maintenance, garnishment calculations, and timely employment verification.
- Works closely with the Benefits Manager on deductions and benefit records.
- Proficient in reconciling payroll bank statements and processing Workers' Compensation claims while tracking Family Medical Leave requests.
- Diagnosed and addressed technical issues related to system logins, ensuring prompt resolution and user satisfaction.
- Analyzed and resolved payroll discrepancies, implementing corrective measures to improve overall accuracy.
- Assisted in maintaining accurate payroll records by regularly updating employee information, such as changes in salary or job title.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Lead Payroll Specialist
Paychex
Baton Rouge, LA
03.2018 - 06.2022
- Lead a dedicated team of up to 15 individuals, fostering a collaborative environment that encourages innovation and growth.
- Develop key performance metrics to track progress and provide insights for strategic decision-making, driving team effectiveness and achieving both individual and collective goals.
- Assisted in onboarding new employees, providing training on payroll systems and procedures.
- Mentored junior staff members, fostering a collaborative team environment focused on accuracy and service excellence.
- Reduced payroll errors through the implementation of thorough quality control measures and regular audits.
- Resolved payroll discrepancies quickly and successfully.
- Managed payroll data entry and processing for 500 or more employees to comply with predetermined company guidelines.
- Diagnosed and addressed technical issues related to system logins, ensuring prompt resolution and user satisfaction.
Collector/Quality Coach
Crescent Bank
Baton Rouge, LA
01.2013 - 03.2018
- Managed overdue account communications to ensure timely payments and compliance with regulatory standards.
- Directed management of delinquent account collections to enhance recovery efficiency and customer relations.
- Designed targeted communication strategies aimed at improving recovery rates and fostering client engagement.
- Implemented mentorship programs for junior collectors, focusing on best practices and compliance standards.
- Handled extensive call volumes, addressing the dynamic requirements of a fast-paced, productive group.
Education
Bachelor of Business Administration - Human Resources
Upper Iowa University
Skills
- Client relationship management
- Client account management
- Proficient in communication and attentive listening
- Implementation strategies
- Experience in managing workers' compensation claims
- Multi-state tax compliance
- Project management
- Medical language proficiency
- Efficient data input
- Billing accuracy assurance
- Remote troubleshooting
- Technical troubleshooting expertise
- Call center management
- Ticketing system administration
Timeline
Senior Payroll Specialist
Zynergia HR
01.2024 - 11.2025
Consultant- Payroll & Leave
Baton Rouge Community College
06.2022 - 01.2024
Lead Payroll Specialist
Paychex
03.2018 - 06.2022
Collector/Quality Coach
Crescent Bank
01.2013 - 03.2018
Bachelor of Business Administration - Human Resources
Upper Iowa University
License
Accident and Health or Sickness License, Louisiana, 1242408