KIARA SANDERS
Accenture
Baton Rouge,Louisiana
1
Certification
9
years of professional experience
Customer-focused professional with 5+ years of experience delivering high-quality support within remote call center, healthcare, and financial service environments. Known for calm conflict resolution, fast problem-solving, and maintaining accuracy in high-volume workloads. Skilled in technical troubleshooting, data entry, medical benefit support, and financial transaction assistance. Thrives in remote roles requiring reliability, multitasking, and excellent communication.
Work History
Customer Service Representative
9 Months- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate information regarding case specific information.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to streamline processes, improving overall service delivery and response times.
- Managed 60+ inbound calls, ensuring prompt and accurate responses to client inquiries.
- Check client correspondence and verification on the case
- Advised client of documentation that's needed for the case
- Assistance with ordering a new EBT card
- Assistance with completing a new application
Customer Service Advisor II
9 Months- Provided inbound customer support using scripted call flow.
- Verified customer identities and documented account activity accurately.
- Processed disputes, refunds, and virtual bank transactions.
- Assisted users with troubleshooting and system navigation.
- Managed 80+ incoming calls per day from customers.
Remote Customer Service Representative
9 Months- Supported Medicaid members and providers via phone, email, and chat.
- De-escalated escalated situations with calm communication.
- Scheduled medical appointments and processed payment inquiries.
- Documented all call details for auditing and compliance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Remote Call Center Representative
2 Years 9 Months- Coordinated non-emergency medical transportation for Medicaid members.
- Verified eligibility and completed member enrollments.
- Ensured compliance with confidentiality and HIPAA guidelines.
- Maintained strong performance metrics and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
CMS Teller
1 Year 6 Months- Processed deposit verification for commercial, ATM, and bank clients.
- Counted currency and coins with automated systems.
- Prepared accurate change orders and completed data entry.
Sales Associate
2 Years 10 Months- Verified insurance coverage and assisted with OTC products.
- Maintained pharmacy records and reported discrepancies.
- Processed sales and ensured medication accuracy.
Education
High School Diploma
Skills
Remote
Conflict Resolution
Technical Troubleshooting
Inbound/Outbound Communication
Medical Benefits Support
Insurance Verification
Data Entry & Documentation
Refund Processing
Eligibility Verification
HIPAA Compliance
CRM Systems
VPN
Microsoft Office
Fax
Call center experience
Certification
- Armed Security License
- PMP
- Enrolled Agent
Timeline
Customer Service Representative
Accenture
09.2025 - 06.2026Read More
Customer Service Advisor II
Concentrix
12.2024 - 09.2025Read More
Remote Customer Service Representative
Teleperformance
03.2024 - 12.2024Read More
Remote Call Center Representative
MTM
06.2021 - 03.2024Read More
CMS Teller
Loomis
12.2019 - 06.2021Read More
Sales Associate
Walmart Pharmacy
02.2017 - 12.2019Read More
Woodlawn High School
High School Diploma
Read More