KIARA SANDERS
Baton Rouge,Louisiana
Summary
Customer-focused professional with 5+ years of experience delivering high-quality support within remote call center, healthcare, and financial service environments. Known for calm conflict resolution, fast problem-solving, and maintaining accuracy in high-volume workloads. Skilled in technical troubleshooting, data entry, medical benefit support, and financial transaction assistance. Thrives in remote roles requiring reliability, multitasking, and excellent communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
Accenture
Baton Rouge, LA
09.2025 - 06.2026
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate information regarding case specific information.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to streamline processes, improving overall service delivery and response times.
- Managed 60+ inbound calls, ensuring prompt and accurate responses to client inquiries.
- Check client correspondence and verification on the case
- Advised client of documentation that's needed for the case
- Assistance with ordering a new EBT card
- Assistance with completing a new application
Customer Service Advisor II
Concentrix
Louisiana
12.2024 - 09.2025
- Provided inbound customer support using scripted call flow.
- Verified customer identities and documented account activity accurately.
- Processed disputes, refunds, and virtual bank transactions.
- Assisted users with troubleshooting and system navigation.
- Managed 80+ incoming calls per day from customers.
Remote Customer Service Representative
Teleperformance
Baton Rouge, Louisiana
03.2024 - 12.2024
- Supported Medicaid members and providers via phone, email, and chat.
- De-escalated escalated situations with calm communication.
- Scheduled medical appointments and processed payment inquiries.
- Documented all call details for auditing and compliance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Remote Call Center Representative
MTM
Baton Rouge, Louisiana
06.2021 - 03.2024
- Coordinated non-emergency medical transportation for Medicaid members.
- Verified eligibility and completed member enrollments.
- Ensured compliance with confidentiality and HIPAA guidelines.
- Maintained strong performance metrics and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
CMS Teller
Loomis
Baton Rouge, Louisiana
12.2019 - 06.2021
- Processed deposit verification for commercial, ATM, and bank clients.
- Counted currency and coins with automated systems.
- Prepared accurate change orders and completed data entry.
Sales Associate
Walmart Pharmacy
Baton Rouge, Louisiana
02.2017 - 12.2019
- Verified insurance coverage and assisted with OTC products.
- Maintained pharmacy records and reported discrepancies.
- Processed sales and ensured medication accuracy.
Education
High School Diploma -
Woodlawn High School
Baton Rouge, LA05-2011
Skills
- Remote
- Conflict Resolution
- Technical Troubleshooting
- Inbound/Outbound Communication
- Medical Benefits Support
- Insurance Verification
- Data Entry & Documentation
- Refund Processing
- Eligibility Verification
- HIPAA Compliance
- CRM Systems
- VPN
- Microsoft Office
- Fax
- Call center experience
Certification
- Armed Security License
- PMP
- Enrolled Agent
Timeline
Customer Service Representative
Accenture
09.2025 - 06.2026
Customer Service Advisor II
Concentrix
12.2024 - 09.2025
Remote Customer Service Representative
Teleperformance
03.2024 - 12.2024
Remote Call Center Representative
MTM
06.2021 - 03.2024
CMS Teller
Loomis
12.2019 - 06.2021
Sales Associate
Walmart Pharmacy
02.2017 - 12.2019
High School Diploma -
Woodlawn High School