Kiara Fizer
New Orleans
Summary
Insurance Verification and Patient Access professional with 10+ years of healthcare experience. Expertise in insurance eligibility verification, benefits review, prior authorizations, CPT/ICD-10 validation, payer portals, and Epic EHR. Remote-ready with strong accuracy, productivity, HIPAA compliance, and independent work skills.
Overview
12
12
years of professional experience
Work History
Patient Access Representative Remote
Ochsner Clinic Foundation
08.2019 - Current
- Verified insurance eligibility and benefits using payer portals and electronic systems
- Obtained and tracked prior authorizations for medical services
- Reviewed CPT and ICD-10 codes for coverage and authorization accuracy
- Collected copays, deductibles, and patient balances at time of service
- Updated insurance and demographic data to prevent claim denials
- Managed high-volume inbound and outbound calls
- Documented verification details in Epic EHR
- Maintained strict HIPAA compliance handling PHI
Cashier
Walmart
New Orleans, LA
09.2023 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Implemented strategies to enhance checkout speed and customer satisfaction.
Patient Access Representative
University Hospital
06.2017 - 08.2019
- Performed insurance verification prior to patient appointments
- Scheduled and confirmed appointments via phone and EHR
- Responded to patient insurance inquiries and messages in Epic
- Ensured accurate documentation for billing and claims processing
Hostess / Dietary Aide
New Orleans East Hospital
07.2014 - 01.2017
- Provided patient support in hospital environment
- Completed data entry and record tracking tasks
- Supported departmental operations with accuracy and confidentiality
Education
High School Diploma -
Christ First Christian Academy
High School Diploma - Health Information Management
Delgado Community College
06-2026
Skills
- Insurance Eligibility Verification
- Benefits Analysis
- Prior Authorizations
- CPT & ICD-10 Payer Portals (Medicaid, Medicare, Commercial)
- Epic EHR
- Remote Phone Support
- Copay & Deductible Collection
- Denial Prevention
- HIPAA Compliance
- Inbound & Outbound Calls
- Data Accuracy
- Time Management
Accomplishments
- Resolved product issue through consumer testing.
- Achieved employee of the month through effectively helping with enrolling new patients .
Languages
English
Full Professional
Timeline
Cashier
Walmart
09.2023 - 01.2026
Patient Access Representative Remote
Ochsner Clinic Foundation
08.2019 - Current
Patient Access Representative
University Hospital
06.2017 - 08.2019
Hostess / Dietary Aide
New Orleans East Hospital
07.2014 - 01.2017
High School Diploma - Health Information Management
Delgado Community College
High School Diploma -
Christ First Christian Academy