Kierra Williams
Bogalusa
Summary
Compassionate and detail-oriented CNA with over three years of experience in diverse healthcare settings. Skilled in patient care, vital signs monitoring, and infection control, consistently contributing to team efforts in developing personalized care plans.
Overview
1
1
Certification
Work History
Travel CNA
Prime Time Health Care
Remote
2023 - 2024
- Provided compassionate patient care in diverse healthcare settings across various locations.
- Maintained accurate patient records and documentation per company policies and regulations.
- Collaborated with healthcare teams to develop personalized care plans for each patient.
- Adhered to infection control protocols while delivering quality care to patients daily.
- Reported any observed changes in patient conditions to the appropriate personnel.
CNA
Trinity Trace
Covington
2020 - 2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident living areas and common spaces.
- Documented patient information accurately in electronic health records system.
Customer Service Representative
Maximus Federal Services
Bogalusa
2019 - 2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Optician
Walmart
Covington
2017 - 2019
- Maintained accurate records of customer prescriptions and purchases in system.
- Collaborated with team members to ensure a smooth optical sales process.
- Managed inventory levels of eyeglasses and contact lenses for optimal stock.
- Provided exceptional customer service to enhance shopping experience at store.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Education
High School Diploma -
Franklinton High School
Franklinton, LA05-2015
Some College (No Degree) - Medical Assistant
Herzing University
OnlineSkills
- Patient care
- Vital signs monitoring
- Electronic health records
- Infection control
- Documentation accuracy
- Health team collaboration
- Customer relationship management
Certification
CNA
Timeline
Travel CNA
Prime Time Health Care
2023 - 2024
CNA
Trinity Trace
2020 - 2023
Customer Service Representative
Maximus Federal Services
2019 - 2020
Optician
Walmart
2017 - 2019
High School Diploma -
Franklinton High School
Some College (No Degree) - Medical Assistant
Herzing University