KIM STOKER
Lafayette
Summary
Operations manager specializing in streamlining healthcare processes and optimizing staff schedules for maximum coverage. Proven track record in overseeing quality control measures and conducting operational assessments to identify areas for improvement. Strong communication skills enhance team collaboration and improve patient care outcomes.
Overview
18
18
years of professional experience
Work History
Operations Manager
Ochsner Lafayette Medical Doctors
Lafayette
04.2024 - Current
- Streamlined daily operations across multiple medical practices within healthcare network.
- Managed staff schedules to ensure optimal coverage and operational efficiency.
- Implemented quality control measures to uphold high standards of care delivery.
- Facilitated interdepartmental communication to enhance workflow and collaboration.
- Conducted regular assessments of operational processes to identify improvement opportunities.
- Oversaw scheduling training and inventory management to optimize resource use.
Office Manager
Taylor Dental
Monroe
02.2019 - Current
- Managed personnel processes including hiring, firing, vacation time, and payroll to maintain efficient office operations.
- Responsible for the daily operations of the office
- Managed the Lake Charles, LA office and performed the same duties.
- Executed daily bank deposits to maintain accurate and reliable financial records.
- Conducted monthly audits to ensure compliance and accuracy in financial reporting.
- Conducted insurance verifications and referrals to facilitate patient care.
Operations Administrator
United Way
Monroe
03.2016 - 12.2019
- Managed daily front office operations while supporting finance, community impact, resource development, and marketing initiatives.
- Executed year-long marketing campaigns to enhance brand visibility and engagement.
- Coordinated operational tasks for community programs and initiatives.
- Managed scheduling and logistics for events and activities.
- Developed and maintained relationships with local partners and stakeholders.
Office Manager
Sam Houston Cancer Center
Huntsville
07.2009 - 05.2013
- Coordinated employee time off, hiring, payroll, and scheduling to streamline workforce management.
- Supervised personnel across departments to ensure completion of daily tasks with professionalism.
- Managed financial agreements with patients to maintain clarity and compliance with center policies.
- Oversaw daily operations of the center.
Study Coordinator
Natchitoches Internal Medicine
Natchitoches
04.2008 - 02.2009
- Coordinated recruitment of subjects for new studies, enhancing participant diversity.
- Prepared for all monitor visits
- Reported adverse events and serious adverse events.
- Filled out all case report forms and submitted to the appropriate site
- Completed all lab work and shipped to appropriate labs
- Created source documents
- Answered all data clarification forms
- Assessed patients' conditions by taking vital signs
- Worked on a total of 7 studies
Education
Bachelor of Science - Exercise Science
McNees State University
Lake Charles, LA05-2000
Skills
- Operational efficiency
- Decision making
- Problem solving
- Time management
- Team collaboration
- Customer relations
- Communication skil
Timeline
Operations Manager
Ochsner Lafayette Medical Doctors
04.2024 - Current
Office Manager
Taylor Dental
02.2019 - Current
Operations Administrator
United Way
03.2016 - 12.2019
Office Manager
Sam Houston Cancer Center
07.2009 - 05.2013
Study Coordinator
Natchitoches Internal Medicine
04.2008 - 02.2009
Bachelor of Science - Exercise Science
McNees State University