Kimberly Barrios
Houma,Louisiana
Summary
Seeking advancement opportunities within the organization where I can apply my claims experience.
Professional claims analyst with proven track record in evaluating, processing, and resolving insurance claims. Strong focus on team collaboration and adaptability, ensuring seamless operations and optimal outcomes. Highly skilled in data analysis, risk assessment, and customer service, consistently delivering reliable and efficient results. Known for excellent problem-solving abilities and maintaining high standards in all tasks.
Overview
28
28
years of professional experience
Work History
Sr. Claims Investigator
Saia LTL Freight
Houma, Louisiana
01.2014 - 01.2022
- Investigate and research claims to determine liability
- Negotiate settlements
- Investigated claims to determine validity and compliance with company policies
- Collaborated with stakeholders to gather necessary documentation for claim resolutions
- Reviewed and processed claims efficiently, ensuring adherence to regulatory standards
- Mentored junior investigators, fostering skill development and knowledge sharing
- Maintained company''s compliance with industry regulations by adhering to strict guidelines during the course of all investigations.
- Strengthened company''s financial standing by detecting and preventing insurance fraud through meticulous investigations.
- Enhanced claim resolution efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Traffic Customer Service Representative
Saia LTL Freight
Houma, Louisiana
03.2014 - 09.2014
- Reviewed freight bills to determine the correct Classification
- Researched NMFC commodity Classification
- Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.
- Trained new representatives on systems and protocols, enhancing team performance.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
Claims Investigator
Saia LTL Freight
Houma, Louisiana
01.2004 - 01.2012
- Conducted thorough investigations of insurance claims to ensure accuracy and adherence to company policies.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
OS&D and Claims
Saia Motor Freight
01.1994 - 01.1999
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School -
South Terrebonne High School
Bourg, LA05.1987
Skills
- Microsoft office
- Excel
- Outlook
- Claims analysis
- Policy interpretation
- Claim investigation
- Claims review
- Coaching and mentoring
- Claims processing
- Customer service and support
- Team Training
- Settlement negotiations
- Coverage determination
Strengths
- Training
- Leadership
- Written and verbal communications
- Problem solving
- Detail oriented
Timeline
Traffic Customer Service Representative
Saia LTL Freight
03.2014 - 09.2014
Sr. Claims Investigator
Saia LTL Freight
01.2014 - 01.2022
Claims Investigator
Saia LTL Freight
01.2004 - 01.2012
OS&D and Claims
Saia Motor Freight
01.1994 - 01.1999
High School -
South Terrebonne High School