Kimberly Broussard
Lafayette,LA
Summary
Dynamic operations leader with a proven track record at The Toasted Yolk, driving operational efficiency and strategic planning. Expert in team leadership and customer service management, Foster high-performing teams and implement financial controls, achieving significant improvements in performance and satisfaction. Recognized for enhancing collaboration and optimizing processes across diverse environments.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
10
10
years of professional experience
Work History
Director of Operations
The Toasted Yolk
10.2023 - 09.2025
- Supported project management efforts by coordinating resources and timelines effectively for opening of Cafe.
- Engaged in training initiatives to improve team performance and adherence to best practices.
- Collaborated with cross-functional teams to streamline processes and reduce operational bottlenecks.
- Monitored daily operations, identifying areas for improvement and suggesting actionable solutions.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
- Streamlined operational processes, enhancing efficiency and reducing turnaround times across multiple departments.
Manager
Fat Pats
10.2023 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
General Manager
Another Broken Egg Cafe
10.2018 - 10.2023
- Directed cross-functional teams to enhance operational efficiency and achieve business objectives.
- Implemented strategic initiatives to improve customer satisfaction and drive revenue growth.
- Fostered culture of continuous improvement through regular training and development programs for staff.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained General Managers and Team members in 5 locations across Louisiana and Alabama
- Won GM of the Year in 2022
Kitchen Manager /FOH Manager
Chuys
11.2015 - 10.2018
- Oversaw kitchen operations, ensuring compliance with safety and sanitation standards.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained and mentored kitchen staff, enhancing team performance and service quality.
- Coordinated meal service during peak hours, maintaining high standards of speed and efficiency.
- Led regular staff meetings to address challenges, promote teamwork, and implement best practices in the kitchen.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Leadership training
- Financial controls implementation
- Team leadership
- Customer service management
- KPI tracking
Timeline
Director of Operations
The Toasted Yolk
10.2023 - 09.2025
Manager
Fat Pats
10.2023 - 06.2024
General Manager
Another Broken Egg Cafe
10.2018 - 10.2023
Kitchen Manager /FOH Manager
Chuys
11.2015 - 10.2018