Kimberly Walker
Jeanerette
Summary
Enterprising multi-unit manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Offering 20 years of leadership experience.
Overview
19
19
years of professional experience
Work History
Integrations/Operational Support Lead
Advanced Medaesthetic Partners
01.2024 - 08.2024
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Implemented quality assurance measures for consistent delivery of high-quality results across all integration projects.
- Enhanced communication channels within the organization to facilitate information flow between departments related to partner needs and concerns.
- Served as a liaison between partners and internal teams, facilitating seamless collaboration on projects and initiatives.
- Participated in company-wide initiatives aimed at improving overall operational effectiveness.
District Manager
MyEyeDr
11.2017 - 12.2023
- Built strategies to deliver consistently great patient service, monitoring and responding to KPI results to retain patients for the long-term.
- Built positive and productive relationships with doctors and field leadership.
- Drove sales for 19 offices in district, generating $25 million in annual volume.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Successfully managed COGS and labor cost to allow for better performance towards contribution.
Retail Store Manager
EarthSavers
02.2016 - 10.2017
- Managed 3.8 million retail/spa location
- Proficient in the use of Pro Solutions Software
- Effectively managed $700,000+ annual purchasing for single location.
- Deal with staffing issues such as interviewing, conducting appraisals, and performance reviews, as well as providing or organizing training and development.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
District Training Store Manager
URBAN OUTFITTERS
05.2011 - 07.2015
- Opened new locations in Houston, Tx and Vancouver, Canada
- Recruited, hired, and trained new store staff and executed successful grand opening
- Managed highly operational 8.2 million dollar business in New Orleans, La
- Made positive impact on Loss Prevention shrink results
- Created strong bench strength with focus on training, and development
- Managed Payroll for 7 locations within district
- Achieved store's record breaking sales of $74,000 for a single day.
General Manager
METROPARK USA
09.2009 - 05.2011
- Selected to open new location in Houston, Tx as General Manager for high-end retail company
- Achieved highest opening day sales within the Region
- Ability to cultivate and sustain customer relationships
- Creative merchandising to fit the needs of location and clientele
- Staff development and on going training on product knowledge and producing quality metrics.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Store Manager
GUESS, INC
11.2005 - 09.2009
- Chosen to be part of new brand launch of Guess called G by Guess
- Managed 2 locations within the Houston, Tx market
- Leader of 6 new store openings including staffing, training, store set-up, operations, and merchandising
- Conducted several successful grand openings and events
- Utilized as support with in the Region to assist in loss prevention, sales management, and staff development.
Education
Associate of Science - Business Administration
Louisiana State University At Shreveport
Shreveport, LA2002
Skills
- Organizational Analysis
- Sales Reporting
- Customer Service
- Operational Improvements
- Recruiting and Hiring
- P&L Responsibility
Timeline
Integrations/Operational Support Lead
Advanced Medaesthetic Partners
01.2024 - 08.2024
District Manager
MyEyeDr
11.2017 - 12.2023
Retail Store Manager
EarthSavers
02.2016 - 10.2017
District Training Store Manager
URBAN OUTFITTERS
05.2011 - 07.2015
General Manager
METROPARK USA
09.2009 - 05.2011
Store Manager
GUESS, INC
11.2005 - 09.2009
Associate of Science - Business Administration
Louisiana State University At Shreveport
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