Kimberly Wilson
Shreveport
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at the United States Postal Service, showcasing exceptional problem-solving skills and a commitment to workplace safety. Expert in postal operations and adept at multitasking, I have significantly contributed to process improvements and team development, embodying analytical thinking and effective communication. Results-focused mail service professional focused on solving organizational problems and building strong teams. Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Postal Clerk
United States Postal Service, USPS
08.2021 - 08.2024
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Identified opportunities for process improvements within the workplace leading to increased productivity among the team.
- Operated machines that sorted mail by state, city, zip code and carrier.
- Dispatched mail by stations so customers could get mail in timely manner.
Freight Specialist
AFS Logistics
03.2015 - 08.2021
- Streamlined communication channels between internal departments and external partners, facilitating seamless coordination throughout the shipping process.
- Provided training to new team members on best practices in freight management, promoting a consistent approach across the department.
- Contributed to the growth of the company by participating in industry events, staying current on market trends, and sharing insights with team members.
- Collaborated with cross-functional teams to create comprehensive logistics plans that aligned with overall business goals.
- Reduced shipping costs for clients through effective negotiation with carriers and optimizing shipment routes.
- Client contract review ensuring the terms are up to date and following the standard operating procedures required by client's.
- Electronic verification of Freight Invoices via Abby Flexi cap program.
- Data Entry of Freight Invoices in the Accuterm Database for Processing and Payment. * Electronic Submission of bills to clients
Cage Cashier
Sam's Town Casino
01.2013 - 02.2015
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Secured casino funds not in use after balancing cash drawer.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Verified and processed authorization forms for transactions.
- Understood and consistently followed gaming commission rules governing establishment activities.
Customer Service Representative
Budget Prepay
04.2008 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Health Information Management & Billing And Coding
Blue Cliff College - Alexandria
Alexandria, LA03.2020
High School Diploma -
Woodlawn Leadership Academy
Shreveport, LA05.2007
Skills
- Workplace Safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Post office operations
- Handling and sorting mail
- Federal guideline proficiency
- Multitasking Abilities
- Analytical Thinking
Timeline
Postal Clerk
United States Postal Service, USPS
08.2021 - 08.2024
Freight Specialist
AFS Logistics
03.2015 - 08.2021
Cage Cashier
Sam's Town Casino
01.2013 - 02.2015
Customer Service Representative
Budget Prepay
04.2008 - 01.2013
Associate of Science - Health Information Management & Billing And Coding
Blue Cliff College - Alexandria
High School Diploma -
Woodlawn Leadership Academy
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