Kimmi Nowlin
Houma
Summary
Dynamic professional with extensive experience in customer service at Howard Johnson, excelling in payment handling and guest relations. Proven ability to enhance guest satisfaction through effective communication and teamwork. Recognized for resolving inquiries promptly, ensuring a welcoming atmosphere, and maintaining accurate records to deliver personalized service.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
16
16
years of professional experience
Work History
Hotel Front Desk Clerk
Howard Johnson
04.2025 - 04.2025
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Managed financial transactions with precision, guaranteeing correct billing and payment processes.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Security Officer
Rivers Security
01.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Designated Title Agent
Wholesale Auto Buyers Network
01.2009 - 04.2011
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Managed financial transactions with precision, guaranteeing correct billing and payment processes.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Smart Team
Dollar General Market
01.2018 - 07.2020
- I was apart of a group that traveled with district that helped various stores fix their planograms and fix their stocking numbers before audit took place to insure accurate merchandise count and/or whatever that store may need help with.
Sales Agent
Landers Mclarty Subaru
01.2015 - 07.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Associate
Ford
01.2016 - 04.2018
Education
Central Lafourche High School
Raceland, LASkills
- Customer service
- Payment handling
- Welcoming guests
- Greeting guests
Timeline
Hotel Front Desk Clerk
Howard Johnson
04.2025 - 04.2025
Security Officer
Rivers Security
01.2023 - 02.2024
Smart Team
Dollar General Market
01.2018 - 07.2020
Sales Associate
Ford
01.2016 - 04.2018
Sales Agent
Landers Mclarty Subaru
01.2015 - 07.2018
Designated Title Agent
Wholesale Auto Buyers Network
01.2009 - 04.2011
Central Lafourche High School
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