Kionn Guillard
Baton Rouge
Summary
Dedicated public safety and administrative professional with nearly 14 years of experience in high-pressure environments. Skilled in problem-solving and customer service, consistently delivering accurate information and maintaining professionalism while handling sensitive situations.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Communications Officer
Baker Police Department
Baker
2018 - Current
- Monitored radio communications, delivering critical information to officers in real-time.
- Maintained accurate records using law enforcement and dispatch software to ensure data integrity.
- Handled confidential and sensitive information with professionalism and discretion to uphold trust and compliance.
- Answer all emergency and non-emergency calls in high pressure situations while determining what agency a call should be sent.
Customer Service Associate
Walgreen
Zachary
2012 - 2018
- Delivered exceptional customer service in a fast paced environment.
- Guided customers in product selection to enhance their shopping experience.
- Processed customer transactions accurately while managing cash drawers.
- Cultivated strong communication skills through daily customer interactions.
Education
Associate of Science - Criminal Justice
Baton Rouge Community College
Baton Rouge, LA05-2018
Skills
- Emergency communication
- Crisis management
- Customer service
- Data entry
- Microsoft Office
- Record keeping
- Time management
- Multitasking
- Team collaboration
- Conflict resolution
- Stress management
- Critical thinking
Certification
- APCO
- CJIS
- NCIC
Timeline
Communications Officer
Baker Police Department
2018 - Current
Customer Service Associate
Walgreen
2012 - 2018
Associate of Science - Criminal Justice
Baton Rouge Community College