Kira Berry

• Supported junior engineers through mentorship, offering guidance on complex problem-solving and technical skills development.
• Analyzed licensing applications to ensure compliance with regulatory requirements and industry standards.
• Reviewed documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
• Developed and maintained comprehensive tracking systems for licensing status and renewals.
• Conducted training sessions for new staff on licensing policies and procedural updates.
• Collaborated with cross-functional teams to streamline licensing processes, enhancing operational efficiency.
• Maintained comprehensive records of licensing activities, facilitating audits and regulatory reviews.

Performs responsible, initial departmental-program duties in accordance with rules, regulations, and policies. May involve communication with other departments, customers, etc.

Processes routine paperwork and/or enters data into a department log or database in the servicing of a customer.

Research, analyze and interpret medical malpractice review panel requests and amending panel requests, to determine qualification and eligibility status of named defendants, ensuring all statutory required information has been provided by plaintiff.

Reviews and verifies attorney chair selections requests, and appoints attorney chair according to statutory requirements, assuring all provisions have been documented.

Responsible for tracking all aspects of the panel process, maintains computer record of all participants by updating addresses and contact information.

• Resolved member inquiries regarding benefits and coverage options, enhancing customer satisfaction.
• Collaborated with cross-functional teams to streamline service processes and improve response times.
• Educated members on health plan features and services, ensuring clear understanding of benefits.
• Utilized CRM software to track interactions and manage client information efficiently.
• Assisted in the development of training materials for new service advocates, improving onboarding experience.

• Managed collections for outstanding accounts, ensuring timely recovery of municipal funds.
• Analyzed account statuses to identify potential issues and prioritize collection efforts.
• Developed and maintained relationships with account holders to facilitate payment arrangements.
• Implemented process improvements that enhanced efficiency in collections operations.
• Trained new staff on collection policies, procedures, and best practices for effective communication.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.

• Supervised daily operations, ensuring compliance with policies and regulations.
• Implemented process improvements that enhanced operational efficiency and tenant satisfaction.
• Coordinated maintenance requests, facilitating timely repairs and service delivery.
• Trained and mentored staff, promoting professional development and teamwork.

• Coordinated executive schedules, ensuring timely meetings and efficient use of resources.
• Managed confidential correspondence, maintaining discretion and professionalism in communications.
• Developed and implemented filing systems, improving document retrieval efficiency by 30%.
• Facilitated communication between departments, enhancing collaboration on cross-functional projects.
• Prepared detailed meeting agendas and minutes, ensuring accurate documentation of discussions and decisions.
• Handled confidential information in professional manner.

• Conducted comprehensive audits to ensure compliance with quality standards and regulatory requirements.
• Developed and implemented quality assurance protocols to enhance operational efficiency.
• Led cross-functional teams in identifying areas for process improvement and risk mitigation.
• Mentored junior auditors on best practices in quality assessment and documentation techniques.
• Prepared detailed reports summarizing audit outcomes and presented findings to senior management for decision-making purposes.
• Supervised validation activities across various projects, assuring proper execution according to established guidelines.

• Coordinated emergency response efforts among law enforcement, fire, and medical services to ensure effective communication.
• Monitored multiple radio frequencies to dispatch units promptly, enhancing incident response time and efficiency.
• Maintained detailed logs of calls and incidents, ensuring accurate reporting for ongoing investigations and resource allocation.
• Assisted in training new dispatchers on protocols, systems, and crisis management techniques to improve team performance.
• Developed standard operating procedures for emergency response scenarios, increasing operational consistency and reliability.
• Monitored Police and Fire radios to provide assistance to responding personnel.