Kira Wood
Bossier City
Summary
Detail-oriented professional with experience in banking collections and call center environments, bringing strong communication, problem-solving, and customer service skills. Effectively manages high call volumes, resolves account concerns, negotiates payment arrangements, and handles sensitive financial information with professionalism and accuracy. Builds positive customer relationships while meeting performance goals and maintaining compliance with company standards.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Collections Agent
Barksdale Federal Credit Union
Bossier City, LA
05.2024 - 06.2025
- Responsible for collection effort of assigned past due and delinquent accounts by telephone and letter.
- Provide superior member service by discovering problems, needs, and opportunities, build member/employee relationships, refer members/employees to appropriate staff, and contribute to the success of the center/department by meeting or exceeding member expectations
- Prepare legal documentation of repossession of collateral.
- Prepare legal documentation of delinquent loans.
- Ensured adherence to policies and procedures regarding Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) on a daily basis.
- Maintain confidentiality and protect sensitive information.
- Multitask with various accounts averaging 60 worked accounts per day
- Perform other duties as assigned by supervisory authority.
Dental Assistant
Barksdale Federal Credit Union
Citywide, Albuquerque, NM
08.2018 - 05.2025
- Perform digital radiography
- Perform composite fillings, soft relines, crown/ bridge preps and crown/bridge seating, dentures/partials, denture adjustments, alginate impressions, simple extractions, surgical extractions, root canals, prophy and sealants, Implant seats, Trios 3D shape Scanner, Itero Scanner, XTG portable xray, Occlusal adjustments, Bleaching Trays, Essix retainers, In-house whitening, Poured and trimmed models
- Explained consent forms
- Behavioral management and assisted with papoose boards during externship
Call Center Representative
Lowe’s Call Center
Albuquerque, NM
12.2014 - 02.2016
- Managed high-volume inbound calls, delivering exceptional customer service and support.
- Resolved complex customer inquiries through effective problem-solving and resource utilization.
- Facilitated diagnostic troubleshooting to ensure readiness prior to appointment dispatch.
- Executed multitasking across multiple systems and phone lines during customer interactions.
Education
Graduate Certificate - Dental Hygiene
Carrington College
Albuquerque, NM06.2018
High School Diploma - High School Diploma
Rio Grande High School
Albuquerque, NM05.2010
Skills
Payment arrangement
Skip tracing
Collections processing
Account management
Debt negotiation
Goal orientation
Decision-making
Relationship building
Call center experience
Bookkeeping
Credit reporting
Certification
- DANB Certified
- Merit of Radiology Health and Safety
- Coronal Polishing
- Fluoride Certificate
- BLS for Healthcare Providers
- HIPPA Certified
Timeline
Collections Agent
Barksdale Federal Credit Union
05.2024 - 06.2025
Dental Assistant
Barksdale Federal Credit Union
08.2018 - 05.2025
Call Center Representative
Lowe’s Call Center
12.2014 - 02.2016
Graduate Certificate - Dental Hygiene
Carrington College
High School Diploma - High School Diploma
Rio Grande High School