Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Black

Marrero

Summary

Dedicated with excellent experience in the car dealership industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.

Safety-conscious School Bus Driver with 7 years in school bus transportation work and high regard for student safety. Transported a large school district students on daily routes and field trips and earned high safety ratings every year. Excellent driving and communications skills leading to outstanding results.

Overview

13
13
years of professional experience

Work History

School Bus Driver

Jefferson Parish School Board
08.2016 - Current
  • Executed proper and timely loading and unloading of passengers.
  • Communicated information to parents to promote good communication and transparency.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained Louisiana driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.

Service Administrator

Bohn Toyota
08.2014 - Current
  • Compiled information from files and research to satisfy information requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Manager

Dollar General
05.2012 - 08.2014
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed detailed plans based on broad guidance and direction.

Service Advisor

Honda Of Harvey
06.2023 - 06.2025

I made sure the communication link between customers and the service department was understood in the automotive dealership. I Greet customers in a professional and friendly manner,Listen to customers’ concerns about their vehicles, ask relevant questions to understand the nature of the problem or service need,Schedule service appointments,Coordinate with technicians to ensure efficient workflow and minimize downtime,Ensure that the right parts and equipment are available for the service,Create detailed work orders describing customer concerns and requested services,Translate technical language into layman's terms and vice versa when communicating with customers and technicians,Provide customers with cost estimates for repairs or maintenance,Explain recommended services clearly,Process invoices and handle payments,Ensure the customer is satisfied with the service.

Education

High School Diploma -

John Ehret High School
Marrero, LA
05.2011

Skills

  • Safe Driver Training
  • Student Behavior Management
  • Effective Communication Skills
  • Accounts Payable and Accounts Receivable
  • Money Management

Timeline

Service Advisor

Honda Of Harvey
06.2023 - 06.2025

School Bus Driver

Jefferson Parish School Board
08.2016 - Current

Service Administrator

Bohn Toyota
08.2014 - Current

Manager

Dollar General
05.2012 - 08.2014

High School Diploma -

John Ehret High School
Kirsten Black