Kirsten Black

• Executed proper and timely loading and unloading of passengers.
• Communicated information to parents to promote good communication and transparency.
• Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
• Taught students first-aid and emergency protocols in case of emergency.
• Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Maintained Louisiana driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.

• Compiled information from files and research to satisfy information requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered phone promptly and directed incoming calls to correct offices.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Managed senior-level personnel working in marketing and sales capacities.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed detailed plans based on broad guidance and direction.

I made sure the communication link between customers and the service department was understood in the automotive dealership. I Greet customers in a professional and friendly manner,Listen to customers’ concerns about their vehicles, ask relevant questions to understand the nature of the problem or service need,Schedule service appointments,Coordinate with technicians to ensure efficient workflow and minimize downtime,Ensure that the right parts and equipment are available for the service,Create detailed work orders describing customer concerns and requested services,Translate technical language into layman's terms and vice versa when communicating with customers and technicians,Provide customers with cost estimates for repairs or maintenance,Explain recommended services clearly,Process invoices and handle payments,Ensure the customer is satisfied with the service.