KIRSTEN J. COURTNEY

• Assist providers with department procedure(s) and other delegated tasks
• Consistently complies with Department specimen handling protocol & Universal Protocol process
• Consistently & competently demonstrates proficiency taking patient vital signs & accurately entering onto medical record, hard copy or electronic.
• Consistently takes initiative to clearly communicate variances in lab results, lab needs, and patient related concerns
• Clearly reports all patient related concerns/variances to appropriate staff
• Triaging Patients, Prior Authorizations
• Participates in the rooming of patients, Quality and Safe Patient Care
• Performed phlebotomy, injections, and other clinical tasks with precision, adhering to strict infection control protocols.
• Maintained a clean and safe work environment through diligent equipment sterilization practices and adherence to OSHA guidelines.
• Streamlined administrative tasks for better time management, ensuring a smooth workflow within the clinic.
• Improved patient care by efficiently managing medical records and maintaining accurate documentation.

• Assisting Doctor, Nursing and Multidisciplinary Team
• Participates in the rooming of patients.
  
  Collect patient data and accurately document in the electronic medical record. Medical Assistant will report any abnormal findings to the clinical nurse or provider.
  
  Prepare necessary documents to expedite patient care in a timely manner.
• Providing quality and safe Patient Care
  Consistently provide excellent customer service
• Ensure Ob patient's safety and confidentiality, at all include completion of routine or advanced patient care assignments
• Supplies in the work and patient care areas are restocked daily
• Maintained a clean and safe work environment through diligent equipment sterilization practices and adherence to OSHA guidelines.
• Performed phlebotomy, injections, and other clinical tasks with precision, adhering to strict infection control protocols.

• Triaging Patients , administering Covid Injections
• Vital Records , vitals ,prescription refills
• Supplies in the work and patient care areas are restocked daily
• Handled insurance verification processes with accuracy, ensuring patients were aware of their coverage details and financial responsibilities before receiving medical services.
• Improved patient care by efficiently managing medical records and maintaining accurate documentation.
• Collaborated effectively with multidisciplinary teams to ensure seamless coordination of patient care across all departments.
• Increased efficiency in the workplace by training new Medical Assistants on office policies, procedures, and best practices.
• Assisted physicians with minor procedures, ensuring patient comfort and safety throughout their visit.
• Provided exceptional customer service to patients by promptly addressing concerns and resolving issues related to billing or insurance claims.

• Assisting with Nursing and Multidisciplinary Team
  
  Participates in the rooming of patients.
  
  Collect patient data and accurately document in the electronic medical record. Medical Assistant will report any abnormal findings to the clinical nurse or provider.
  
  Prepare necessary documents to expedite patient care in a timely manner.
  
  Assist the providers during procedures, as applicable per center guidelines.
  
  Quality and Safe Patient Care
  
  Consistently provide excellent customer service.
  
  Ensure patient's safety and confidentiality, at all times.
  
  Aiding in completion of activities of daily living, mobility, transfers and grooming.

Ensuring that instruments and supplies are available in the exam rooms, at all times.

Available for patient to assist with provider during examination and procedures.

Communicate with the nurse any reported or observed patient care .

• Cleans and prepares exam rooms between each patient
• Restock Supplies in the work and patient care areas.
  
  making sure computers in the mornings are working properly.
• Maintained a clean and safe work environment through diligent equipment sterilization practices and adherence to OSHA guidelines.
• Collaborated effectively with multidisciplinary teams to ensure seamless coordination of patient care across all departments.
• Maintained compliance with HIPAA regulations by safeguarding confidential patient information during record-keeping processes.

• Assist the providers during procedures, as applicable per center guidelines.
  
  Quality and Safe Patient Care
  
  Consistently provide excellent,
• Cleans and prepares exam rooms between each patient.
• Maintaining supplies in the work and patient care areas are restocked daily
• Triaging Patients, prescription refills
• Insurance verifications, Medicaid and Medicare
• Vital records and Birth Certificate , Prior Authorizations
• Improved patient care by efficiently managing medical records and maintaining accurate documentation.
• Collaborated effectively with multidisciplinary teams to ensure seamless coordination of patient care across all departments.
• Facilitated communication between patients and healthcare providers, ensuring efficient exchange of information and timely delivery of medical services.

• Assisting with Nursing and Multidisciplinary Team
• Patient registration , insurance verifications, prior authorizations.
• Cleaning , restocking supplies in exam rooms
• Prepare clinic day as outlined by the center. Maintain a clean, orderly and safe working environment. Compliant with unit, institutional and regulatory agency guidelines and perform and document audits as required.
• Effectively managed high-stress situations during emergencies by providing prompt assistance to healthcare providers and maintaining a calm demeanor.
• Performed phlebotomy, injections, and other clinical tasks with precision, adhering to strict infection control protocols.
• Provided exceptional customer service to patients by promptly addressing concerns and resolving issues related to billing or insurance claims.
• Conducted pre-screening assessments for patients before their appointments to facilitate a quicker intake process upon arrival at the clinic.
• Improved patient care by efficiently managing medical records and maintaining accurate documentation.
• Maintained a clean and safe work environment through diligent equipment sterilization practices and adherence to OSHA guidelines.
• Maintained compliance with HIPAA regulations by safeguarding confidential patient information during record-keeping processes.
• Coordinated referral processes for patients requiring specialized care from external healthcare providers.
• Increased efficiency in the workplace by training new Medical Assistants on office policies, procedures, and best practices.
• Organized educational materials for patients on relevant topics such as medication usage instructions or disease prevention strategies.