Kirsten Maturin
New Iberia
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
13
13
years of professional experience
Work History
Waitress/ kitchen/ management
Live Oak Gardens Ltd.
New Iberia
03.2020 - 12.2025
- Supervised daily operations and staff scheduling
- Trained and supervised employees to ensure quality service
- Handled customer concerns and resolved issues professionally
- Maintained compliance with company policies and procedures
- Assisted with inventory, ordering, and general administrative duties
- Ensured a clean, organized, and safe work environment
Cashier/ stocker
Dollar General
New Iberia
03.2019 - 12.2019
- Operated cash register and handled customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Maintained a clean and organized checkout area for customer convenience.
- Collaborated with team members to ensure smooth store operations.
- Provided exceptional customer service to enhance shopping experiences.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Cashier
Corner store
Maurice
06.2019 - 10.2019
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area.
- Managed cash register, ensuring proper cash handling procedures.
- Collaborated with team members to maintain store inventory levels.
- Supported promotional activities by setting up displays effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Waitress
Ruby Tuesday
New Iberia
04.2016 - 06.2018
- 2016 – June 2018Provided excellent customer service in a fast-paced environment
Took accurate food and drink orders and ensured timely delivery
Handled cash and card transactions responsibly
Maintained cleanliness of dining areas
Waitress
Waffle House
New Iberia
01.2013 - 06.2016
- Worked efficiently on the service line during high-volume shifts
- Delivered friendly, prompt service to customers
- Assisted with cleaning, restocking, and maintaining food safety standards
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Skills
- Customer Service Excellence
- Team Leadership & Training
- Time Management
- Problem Solving
- Cash Handling
- Multitasking in Fast-Paced Environments
- Reliability & Strong Work Ethic
- Staff training
- Team collaboration
- Food safety compliance
- Problem resolution
- Customer engagement
- Point of sale (POS) system operations
- Attention to detail
Timeline
Waitress/ kitchen/ management
Live Oak Gardens Ltd.
03.2020 - 12.2025
Cashier
Corner store
06.2019 - 10.2019
Cashier/ stocker
Dollar General
03.2019 - 12.2019
Waitress
Ruby Tuesday
04.2016 - 06.2018
Waitress
Waffle House
01.2013 - 06.2016